Felicitie Jane Winrow

Hello, my name is Felicitie, I am 25 and was born in Barnsley, South Yorkshire, I am a mobile nail technician and press on nail artist, but I am also a Universal Credit review agent. While I do love my job with DWP, I would like to start a career in becoming a nail technician as I have studied art in school and I have so much creativity and would love to show my creativity to every client I meet. I am also a gamer in my spare time and enjoy spending my evenings on Final Fantasy XIV making glams and creating house designs as I put my creativity into everything I enjoy

Assistant to the managing director - Tiger Hobbies LTD

(2023-01 - 2024-12)

• Assisted the business owner with daily operations, scheduling, and administrative tasks to ensure efficient workflow.
• Managed communications including emails, phone calls, and customer enquiries in a professional manner.
• Organised records, documents, and appointments while maintaining confidentiality and attention to detail.
• Supported stock management, ordering, and coordination with suppliers when required.
• Helped improve customer satisfaction by providing reliable support and resolve issues promptly.

Universal Credit review agent - Teleperformance LTD

(2024-01)

• Conducted Universal Credit claim reviews in line with Department for Work and Pensions policies and compliance procedures.
• Assessed claimant information accurately, reviewing evidence and identifying discrepancies where necessary.
• Communicated professionally with claimants by phone and email to request information and explain review outcomes.
• Maintained detailed and confidential records while managing a high-volume caseload within strict deadlines.
• Worked collaboratively with internal teams to support fraud prevention, compliance checks, and efficient case resolution.

Mobile nail tech and press on nail artist - Nailed It By Felicitie

(2024-01)

• Provided professional mobile nail services, delivering high-quality manicures and nail treatments at client locations.
• Designed and created custom press-on nail sets tailored to clients' preferences, styles, and occasions.
• Maintain excellent hygiene and sanitation standards by properly cleaning tools and equipment after each appointment.
• Managed appointment scheduling, client communications, and bookings independently to ensure smooth daily operations.
• Built strong client relationships through excellent customer service, resulting in repeat business and referrals.
• Promoted nail services and products through social media platforms to attract new clients and increase brand visibility.
• Handled stock management, ordering supplies, and maintaining inventory of nail products and equipment.
• Stayed up to date with current nail trends, techniques, and designs to provide modern and creative services.

GCSEs - Outwood Academy Shafton

Mechanical and Electrical engineering - Barnsley college (2016-01 - 2018-12)