Felipe Batista

A polite, well spoken, well presented, multi-skilled and hardworking person. I have an extraordinarily strong background in delivering a consistently high level of customer service and going above and beyond the standard expected. I am seeking a position in a job with an exciting employer where the skills that I have gained can represent and bring something great to the business.

Waiter - Rosa's Thai Limited

(2024-07)

A professional and attentive waiter with experience delivering high-quality customer service in a fast-paced restaurant setting. Confident in providing a warm guest experience, supporting smooth service, and maintaining excellent front-of-house standards throughout each shift.

• Delivered attentive and personalised table service in a busy restaurant, ensuring guests received a welcoming and enjoyable dining experience.
• Developed strong knowledge of the menu to confidently explain dishes, make recommendations, and support customers with dietary and allergy queries.
• Maintained excellent front-of-house standards by preparing tables, coordinating service efficiently, and ensuring cleanliness throughout each shift.
• Supported the wider team during peak trading periods by staying organised, working with urgency, and helping maintain smooth restaurant operations.

Waiter/Manager on Duty - Pizza Express

(2024-02)

A customer-focused hospitality professional with experience combining excellent front-of-house service with shift leadership responsibilities in a busy restaurant environment. Trusted to support daily operations, maintain high service standards, supervise team performance and help deliver an efficient and positive guest experience.

• Delivered professional, friendly, and efficient customer service in busy hospitality environments, ensuring a positive experience for every guest.
• Managed food and drink orders accurately, maintained high presentation standards, and supported smooth day-to-day service operations.
• Built strong customer relationships through clear communication, attention to detail and a proactive approach to resolving queries and requests.
• Worked effectively as part of a team to meet service targets, maintain workplace standards and contribute to the overall success of the business.
• Led the smooth day-to-day operation of the restaurant during shifts, supervising staff, maintaining high customer service standards and ensuring efficient front-of-house performance in a busy environment.
• Managed key operational duties including stock counts, cash handling, banking, payroll support, wastage control, and end-of-shift reporting, compliance and overall business performance.

Waiter/Manager on Duty - Pizza Express - Tower Hill

(2023-04 - 2024-02)

Courier - Getir UK Limited

(2020-11 - 2023-04)

I joined Getir to get more experience in customer service and try to work in different environment to improve my skills. Some of my responsibilities as a Team Member here include:

• Achieved 5 Star rating customer service
• Vehicle weekly maintainance
• Report missing stock and wastage
• Replenishing stock, counting and preparing orders
• Products quality check
• Deliver grocery orders to customers

Waiter - Pizza Express - New Fetter Lane

(2019-09 - 2020-11)

Waiter - Carluccios - Hampstead

(2016-08 - 2019-09)

I joined Carluccios because I wanted a new challenge and opportunity to progress in the business. I gained more experience as a waiter working in a busy environment including upselling on the Italian Deli and working as a Barista.

Manager on Duty - Pizza Express - New Fetter Lane

(2015-01 - 2016-08)

In this role I increased my experience working as a manager. Some of my responsibilities as a manager on duty here include:

• Taking responsibility for the performance of the restaurant.
• Analyzing and planning restaurant sales levels and profitability.
• Planning marketing activities, such as promotional events and discount schemes.
• Preparing reports at the end of the shift/week, including staff control, food control and sales.
• Creating and executing plans for department sales, profit, and staff development.
• Setting budgets and/or agreeing them with senior management.
• Count and closing stock, payroll closing, wastage daily and banking money.

Waiter Trainer - Pizza Express - Haymarket

(2014-02 - 2015-01)

Becoming a waiter trainer allowed me to take on more responsibility and taught me to manage and motivate a team to work together. Some of my responsibilities as a waiter trainer here included:

• Training new starters, including trainee managers and current team members to company standards
• Completing step plans, quizzes and keeping training records updated
• Rolling out new menu launches alongside the head chef and manager.
• Deliver training sessions on front of house standards at team meetings.
• Reporting to the manager any food safety and quality standards that aren't being met.
• Working with the manager to establish the restaurant's training needs.
• Taking an active role in the weekly management meeting to understand restaurant priorities.
• Preparing front of house team rotas

Waiter - Ask Italian Restaurant - North Finchley

(2012-07 - 2013-02)

Ask Italian is part of the same group as pizza express, I decided to become a waiter because I like having more direct contact with customers. Some of my responsibilities as a waiter here included:

• Follow 10 steps service as standard to create the best experience.
• Providing a warm welcome, greeting customers at the door and sat comfortably.
• Getting started making a conversation with customers and take food, drink orders and serve.
• Check on customers asking if they are enjoying their meals and offer second drinks.
• Understand menu content and keeping up to date with any menu changes and all allergies.
• Clearing cutlery and dishes away from tables once finished to offer hot drinks and desserts.
• Preparing coffees and desserts for all customers
• Genuine goodbye and setting up tables for the next guests.

AAT L1, AAT L2 Accounting qualification - Accounting (2016 - 2016)

Level 1 Award in Computerised Accounting - Accounting

Level 2 Certificate in Accounting – Standards - Accounting

Beyond C.B.T Advanced Training - Training (2022 - 2022)

Health & Safety and Food Safety - Health & Safety (2009 - 2009)

Higher Education (2004 - 2004)