Fenaya Carter

Reliable, respectful and hardworking professional with experience supporting young adults with disabilities and challenging behaviour, as well as current experience working as a Teaching Assistant. I have developed strong communication, organisation and interpersonal skills through working with a wide range of people and responding appropriately to individual needs and challenging situations. I am confident working both independently and as part of a team, able to organise and prioritise workloads, and remain calm and professional under pressure.

I am a willing learner who enjoys developing new skills and would welcome the opportunity to bring my communication, problem-solving and people skills to the role of Contact Centre Advisor with the DVLA.

Teacher assistant - Cwmrhydyceirw primary school - Swansea, West glamorgan

(2024-11)

• Utilised creative teaching aids for engaging instructional delivery.
• Provided support to special needs students for improved integration into mainstream classes.
• Managed classroom behaviour effectively, fostering a conducive learning atmosphere.
• Effectively communicating with students, parents and other educational professionals in order deliver a high standard of support to students.
• Supervised lunch breaks and playground activities to ensure child safety at all times.
• Promoted an inclusive learning environment to foster respect and empathy among students.
• Maintained a safe and clean learning environment, promoting student health and well-being.
• Offered one-on-one assistance to struggling learners; improved their understanding of complex topics.
• Assisted in marking, helping maintain accurate records of student performance.
• Assisted teachers with lesson planning, resulting in well-structured classes.
• Conducted reading sessions with small groups; enhanced literacy skills amongst pupils.
• Minimised distraction by creating and maintaining clean, safe and organised classroom.
• Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
• Monitored children in spaces between classes, keeping disruptions to minimum.
• Supported teachers in managing challenging student behaviour, conducting progress meetings to provide feedback and recommend appropriate action.
• Organised class spaces and prepared materials for upcoming teacher lessons.

Support worker - Walsingham support - Swansea, West glamorgan

(2012-12 - 2018-07)

• Provided companionship during outings contributing to an active social life for clients.
• Assisted in maintaining a clean environment for improved client health.
• Implemented care plans set out by healthcare professionals leading to improved patient well-being.
• Managing finances, documenting all income and outgoings.
• Administered medication according to schedule, promoting optimal health outcomes.
• Assured safety measures were met to prevent falls or accidents.
• Enhanced wellbeing of patients by providing emotional support and companionship.
• Helped achieve patient independence through guided tasks and activities.
• Maintained detailed records of patient behaviour changes for healthcare team reference.
• Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
• Prepared nutritious meals that met special dietary needs of clients.
• Assisted with mobility issues enabling easier movement around the home.
• Promoted physical activity through assistance with exercises improving overall health condition of the client.
• Participated in regular team meetings, enhancing quality of care provided.
• Increased comfort levels with personal care duties such as bathing and dressing.
• Completed housekeeping tasks resulting in a clean, safe home environment.
• Contributed feedback on patient progress leading to adjustments in personalised care plans.
• Encouraged social integration by facilitating community involvement opportunities.
• Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
• Used excellent communication and interpersonal skills to engage and interact with individuals in need.
• Built strong patient relationships through compassionate care and friendly rapport building.
• Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
• Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
• Continuously promoted best practices in health, safety and security to safeguard service user welfare.
• Improved health outcomes by delivering consistent care in collaboration with nursing team.
• Assisted service users to obtain and access community resources.
• Identified key client needs to develop targeted support programmes.

Shop assistant - All sorts of sweets and treats - Swansea, West glamorgan

(2011-05 - 2012-11)

• Assisted customers in finding desired items to enhance their shopping experience.
• Facilitated smooth checkouts with efficient bagging and wrapping practices.
• Collaborated effectively with team members during busy periods.
• Assisted in inventory counts, maintaining accurate records.
• Managed stock levels on shop floor for continuous product availability.
• Handled queries regarding products, providing detailed information as necessary.
• Ensured customer satisfaction by providing attentive service and handling complaints professionally.
• Handled cash register efficiently, ensuring accurate transactions.
• Maintained clean, appealing shop environment for comfortable shopping experience.
• Greeted every customer warmly, promoting friendly atmosphere.
• Conducted price checks at request of customers for clear communication on cost.

Certificate of Higher Education - Youth and community work - University of wales Trinity Saint David (2016-02 - 2016-02)

Btec extended diploma Level 3 - Health and social care - Neath port talbort college (2014-06 - 2014-06)

GCSEs - Birchgrove comprehensive school (2011-07 - 2011-07)