Highly experienced retail professional with over 16 years of management experience
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Highly experienced retail professional with over 16 years of management experience across convenience, supermarket, and travel retail. Proven ability to lead large teams, improve operational performance, deliver excellent customer service, manage online fulfilment, drive sales, maintain compliance, and achieve business KPIs. Experienced in people management, human resources, recruitment, coaching, stock control, health & safety, and commercial decision-making.
Store Manager - Sainsbury's - London
(2026-01)
Responsible for overall store operations, leading large teams, delivering commercial performance, customer satisfaction, compliance, stock availability, and financial results.
Lead Customer Experience Manager - Sainsbury's
(2022-01 - 2026-01)
Led customer experience, online operations, team development, service standards, KPI delivery and colleague engagement.
Food Department Manager - Sainsbury's
(2020-01 - 2022-01)
Managed fresh food departments, stock control, waste reduction, food safety, merchandising and operational standards.
Customer Experience Manager - Sainsbury's
(2018-01 - 2020-01)
Managed front-end operations, customer service teams, cash management and service performance.
Team Leader (Part-time Night Shift) - WHSmith - Heathrow Terminal 2
(2025-01)
Leading night operations within Heathrow Terminal 2. Holder of a Full Heathrow ID Pass with experience in airport retail operations, team supervision and customer service.
Store Manager - Poundworld
(2010-01 - 2018-01)
Managed all aspects of store performance including sales, staffing, recruitment, stock management, customer service and financial controls.
Master of Business Administration - MBA - University of West London
