Scrum Master | Vodafone –Remote/Hybrid, UK
October 2022 - Present
Vodafone is a multinational telecommunications provider aiming to transition to a fully operational tech company by 2025.
Key Responsibilities:
- Agile Transformation Leadership: Spearheaded Agile transformation initiatives, effectively managing change to transition from Waterfall to Agile methodologies.
- SAFe Implementation: Applied SAFe principles and practices to ensure alignment with enterprise-level Agile frameworks, driving consistency and efficiency across teams.
- Scrum Ceremony Facilitation: Led the facilitation of Scrum ceremonies, including Daily Scrum, Sprint Planning, Sprint Review, and Retrospectives, plus Agile board management.
- Stakeholder Management: Strengthened stakeholder management by facilitating clear and effective communication between team members, Agile Release Trains, Value Streams, Portfolio, Product, Finance, DevOps, and Delivery Management functions.
- Impediment Resolution: Proactively identified and removed impediments, enhancing team productivity, and ensuring the smooth execution of Sprints.
- Team Coaching and Mentorship: Provided coaching, guidance, and mentorship to team members, fostering self-organization, cross-functional collaboration, and clear communication. Delivered complex information in an accessible manner.
- Workflow Optimization: Leveraged Kanban and Lean methodologies to streamline workflow, enhance efficiency, and deliver greater value to stakeholders.
- Sprint Progress Tracking and Metrics Reporting: Monitored team progress towards Sprint goals using Burn-down charts. Created and analyzed metrics and reports, communicating progress, identifying risks, and making data-driven decisions to optimize outcomes.
- Agile Advocacy and Culture Building: Championed Agile and Scrum values, fostering a culture of continuous improvement, training, adaptability, and a customer-focused mindset, thereby driving stakeholder satisfaction and trust.
Key Achievements:
- Coached and mentored the team, resulting in an 81% improvement in lead time (from 189 to 36 days) and an 84% improvement in cycle time (from 55 to 9 days).
- Increased flow efficiency by 31%, achieving higher team productivity and predictability.
- Strengthened SAFe and Scrum ceremonies, resulting in the eShop team achieving over 85% of Sprint and Product Increment Goals and increasing project predictability from 38% to over 90%.
- Improved product quality by reducing the defect escape rate by 70% (from 75% to under 5% per project).
- Accelerated speed to market for home broadband features by 78% (from an average of 9 months to 2 months).
- Boosted the eShop Digital Team’s velocity by 230% (from 7 to 23 story points per sprint).
Scrum Master | ZEGO –Remote/Hybrid, UK
January 2022- August 2022
ZEGO is an insure-tech disruptor in the scale-up phase.
Key Responsibilities:
- Cross-Functional Team Leadership: Orchestrated the successful delivery of cross-functional, remotely working Scrum teams within the B2C E-Commerce domain, ensuring high performance and alignment with business goals.
- Agile Coaching and Mindset Enhancement: Guided teams in adopting an Agile mindset, emphasizing Scrum practices and Work in Progress (WIP) limits to bolster self-organization, efficiency, and continuous improvement.
- Scrum Event Facilitation: Led the facilitation of Scrum events, incorporating Agile games and diverse retrospective formats to enhance team collaboration and reflection.
- Lean Culture Advocacy: Drove iterative improvements and cultivated a Lean culture focused on maximizing value delivery while minimizing waste, ensuring a sustainable and efficient workflow.
- Product Vision Collaboration: Partnered closely with the Product Owner to maintain a clear and prioritized product backlog, defined roadmap, and aligned sprint goals with the overarching Product Vision. Played a key role in backlog grooming/refinement sessions and user story creation workshops.
- Continuous Delivery Assurance: Ensured the consistent delivery of high-quality software and maintained transparency of Scrum artifacts, reinforcing trust and alignment with stakeholders.
- Performance Management, Evaluation and Development: Managed personnel performance through setting objectives, conducting performance reviews aligned with career frameworks and Communities of Practice, and providing constructive feedback to foster team member growth and development.
Key Achievements:
- Boosted team morale and engagement by 44% (from 48% to 92%) within three months, enhancing team effectiveness, growth, and dynamics.
- Successfully delivered new onboarding and purchasing journeys, signing up over 2000 new customers in the first month.
- Identified and implemented initiatives to scale up new customer journeys, improving customer satisfaction by 31% and increasing sales potential to 2.7 million within six months.
- Enhanced conversion rates by 48% within six months through continuous improvement and effective Agile practices.
