Hospitality Supervisor | Team Leader | Customer Service Professional
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Experienced supervisor and team leader with a strong background in hospitality, customer service, childcare and business management. Former owner and manager of a private nursery for 11 years, with proven experience leading teams, training staff, managing daily operations and delivering high standards of customer service. Recognised for being organised, reliable, calm under pressure and able to build positive relationships with customers, colleagues and families.
Supervisor - Wildwood Restaurant - Salisbury
(2025-11)
Waitress - Wildwood Restaurant - Salisbury
(2025-07 - 2025-11)
Provided excellent customer service in a busy restaurant environment and supported daily operations.
Preschool Room Leader - Busy Bees Nursery
(2024-08 - 2025-06)
Led a team within the preschool room, supported staff, maintained standards and developed strong relationships with families.
Early Years Educator / Baby Room Leader - Busy Bees Nursery
(2022-06 - 2024-08)
Supported children's development, maintained records and progressed into a leadership role within the baby room.
Waitress & Floor Trainer - Pizza Express
(2021-08 - 2022-06)
Delivered excellent customer service and supported the training of new team members.
Hospitality Supervisor - Cathedral Hotel
(2019-08 - 2021-08)
Worked across reception, restaurant, breakfast service and bar operations. Managed check-ins, check-outs, telephone enquiries and guest service.
Health Care Assistant - Wessex Care
(2017 - 2019)
Provided support and care to residents while maintaining high professional standards.
Owner & Manager - Botinhas de La Nursery - Madeira
(2006 - 2017)
Owned and managed a private nursery for 11 years. Responsible for staffing, admissions, daily operations, parent relationships, compliance and business administration.
Early Years Practitioner Level 3 - Professional School Atlantico (2003 - 2006)
