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Conscientious, dedicated, and extroverted Languages student with over 2 years of valuable hospitality experience and a passion for the industry. Having worked in a variety of different environments, I am highly adaptable and a fast learner. I am also well-accustomed to and able to flourish in fast-paced and stressful situations.
2021J D Wetherspoon, Bristol – Bar Staff
Customer service – Regularly worked busy evening shifts, experienced in de-escalating situations and managing more difficult customers.
Full bar training – Learned rapidly on the job to make a wide selection of drinks, well-acquainted with working a till and a card machine.
Table service and clean-up – Quickly memorised a table plan system, taking and serving orders to tables, maintained a clean and hygienic environment, regularly required to do closing shift procedures.
2021 - 2023Coffee #1, Bristol – Shift Leader
Full barista training – Able to fully work an espresso machine and milk steamer, knowledge on how to make a variety of coffee drinks to a high standard of quality and presentation, further ability to make smoothies, frappés, teas and prepare paninis, soups, toasties, and wraps.
Keyholder responsibilities – Frequently undertook opening shifts and had full keyholder training, ability to cash up, do banking procedures, complete orders and reconcile stock.
Customer service – Accustomed to working through busy shifts and queuing customers, able to become well acquainted and build rapport with regulars, dealt calmly with problematic situations and resolving issues.
Cleaning and closing – Maintained a clean and inviting café environment, knowledge of all cleaning chemicals and their uses, consistently completed closing shift procedures to a high standard.
2022Shambala Festival, Northamptonshire – Bar Staff
Bar training – Learned on the job a full menu of cocktails, mixed drinks, and pints, as well as how to use an entirely new till system, maintained stock and a clean working environment, swapping out kegs and empty bottles.
Customer service – Required to work early morning and late evening shifts, able to remain calm and continue working to a high standard when faced with large crowds and long lines.
Increased responsibility – Remained diligent when working into early morning hours, continued to be a reliable employee even in a festival environment.
2014 - 2019Montpelier High School, Bristol - 11 GCSES
Grade 9 - Biology, Maths
Grade 8 - Computer Science, English Literature, French, History
Grade 7 - Chemistry, English Language, Fine Art, Physics
2019 - 2021St. Mary Redcliffe Sixth Form, Bristol - 3 A-Levels
AAA - French, English Literature, History
2022 - presentUniversity College London (UCL), London - BA in French
