Programme manager - The Salvation Army - Perth
(2015-06)
Oversee and coordinate the project to achieve strategic goals as directed by the commissioners. Our service is commissioned to support clients in their own homes to prevent homelessness. The project operates over a large geographical area with a team of 12 support workers and 300 clients.
- Ensure all projects within the program contribute to the overall organizational strategy and deliver the intended business outcomes.
- Build and maintainstrong relationships with stakeholders and effectively communicating program progress, risks, and issues. This includes being part of a management team taking part in 6 monthly progress reports with commissioning officers.
- Overseeing the allocation and utilization of resources across the project within the program to ensure efficiency and avoid conflicts. This includes the rota of staff and allocation of clients across a 2500 square mile radius in Aberdeenshire.
- Identify, assess and mitigate program-level risks and issues that could impact the successful delivery of the overall aims of the service.
- Establish and maintain program governance structures, reporting mechanisms, and performance metrics to track progress and provide transparency to stakeholders.
- Change Management: Managing changes to the program scope, timelines, and budgets in a controlled and effective manner.
- Providing leadership, guidance, and support within the program. Monthly supervision and yearly annual performance reviews of 12 staff.
Fitness Instructor - Live Active Leisure
(1997)
Developed excellent interpersonal skills to deliver effective and motivating classes. I have the ability to build effective working relationships with class participants.
- YMCA Exercise to Music Level 2
- YMCA Gym and free weights Level 2
- YMCA Nutrition and Weight Management Level 3
- YMCA Fitness Testing and Exercise Prescription Level 3
- Certified Les Mills body pump and rpm instructor
- Level 3 Mat Pilates
- Current first aid certificate
Plusone Mentor - YMCA
(2013 - 2015)
Support of young mentees with an age range of 8-15 of either gender.
- Sensitive nature as there is a need to deal with many issues which are delicate.
- A patient and understanding nature is necessary as many challenging moments arise.
- Liaising with outside agencies to determine the best course of action for the child.
- Sourcing and supplying parents with additional support avenues to maximise support.
- An understanding of health/mental health issues should the mentee require assistance
- Completed training on child protection.
- Attended RASAC courses on rape and sexual abuse; suicide and self-harm and child sexual abuse
Receptionist - Murrayshall House Hotel
(2009 - 2015)
Dealing with a wide range of people and resolving any issue that may present itself.
- The ability to work in a professional manner is crucial as problematic encounters with guests are frequent.
- Communication may be face to face, by email or phone.
- As this position involves liaising with guests, processing hotel banking and producing daily/weekly reports; prioritisation of workload is essential.
- The ability to use your own initiative is obligatory as unexpected difficulties can arise.
- In busier hotel spells, working as part of a team is mandatory.
- Training and supervising of new members of the team.
Accounts Assistant - Bell and Company Chartered Accountants
(1987 - 1994)
- Competence in interviewing clients face to face.
- Preparation of accounts from incomplete records to final accounts stage in a methodical and structured manner.
- Ability to work under pressure to submit accounts and tax returns within the required HMRC timescales .
