Fiona Kennedy CII

I am an experienced Lead QA Engineer with 20 years' experience in the Insurance industry. Before moving into software testing, I managed a team in a busy call centre, giving me a strong background in leading teams, coaching people and improving processes. I also hold a level 3 Diploma in Line Management.

I enjoy working with different teams to deliver high-quality results and solving problems before they become bigger issues. I'm organised, reliable and always looking for ways to improve quality, efficiency and overall customer experience.

Lead QA Engineer - SAGA Insurance

(2022-01)

Managing Quality Assurance Testers and Lead Test across multiple projects and applications.

• Working closely with PMO to help organise end to end testing for multiple projects.
• Member of project team to roll out a new system across SAGA Motor Claims.
• Responsible for keeping key stake holders and project members up to date.
• Defect management including triage and prioritisation.
• Previously point of contact for the claims production faults which includes ensuring regular updates are provided to key stake holders.
• Working closely with Business Assurance to ensure any risks are correctly reported, tracked and escalated as required.
• T-Shirt sizing (Test estimation).
• Test plan creation and sign off.
• Advise and coach my team on different testing techniques.
• Introduced development matrix for my test team.
• Responsible for driving test strategy and managing risk.
• Introduced auditing into the test team to improve quality.
• Organising workloads and prioritising projects.
• Experienced in Office applications, Version1 and JIRA.

Change Test Manager - SAGA Insurance

(2020-01 - 2022-12)

Systems and MI Manager - SAGA Insurance

(2016-01 - 2020-12)

Insurance Motor Claims – Team Manager - CHMC

(2015-10 - 2016-01)

Insurance Call Centre Handler and Senior - CHMC

(2005-10 - 2015-10)

GCSEs - Astor College for the arts

ISTQB Qualified - Foundation level

Level 3 Diploma - Line Management