Fiona Robinson

Reliable, organised, and personable administrative professional with experience in office‑based contact centre roles and busy customer‑facing environments. Skilled in handling enquiries, maintaining accurate records, and managing confidential information in line with GDPR requirements. Currently studying Psychology and Social Studies, with a strong interest in office, healthcare, and patient‑support environments.

Calm, professional, and approachable, with excellent communication skills and the ability to work effectively in fast‑paced settings.

Remote Service Assistant - Screwfix - Remote

(2023-05)

Provided professional telephone and email support within a structured, office‑based contact centre environment

• Accurately recorded customer details and interactions on internal systems, ensuring data accuracy and compliance
• Managed enquiries independently, following company procedures and escalation processes
• Handled sensitive situations calmly and professionally while maintaining confidentiality
• Maintained a courteous and professional approach during high‑volume and pressurised periods

Service Assistant - Screwfix - Nantwich

(2023-03)

Delivered high‑quality customer service in a fast‑paced retail environment

• Responded to customer enquiries, processed purchases, and resolved issues efficiently
• Managed multiple tasks simultaneously while maintaining accuracy and professionalism
• Worked effectively as part of a team to support daily store operations

Waitress / Bartender / Cleaner - Various Venues

(2021-08 - 2024-01)

Provided face‑to‑face customer service in busy, high‑pressure environments

• Communicated clearly and professionally with a wide range of customers
• Demonstrated reliability, flexibility, and strong time‑management skills
• Worked confidently both independently and as part of a team

Labourer - Simply Construction - Nantwich

(2022-07 - 2022-12)

Supported operational tasks while adhering to health and safety procedures

• Demonstrated a strong work ethic, reliability, and teamwork skills

BA (Hons) - Psychology & Social Studies

A‑Levels - Brineleas Sixth Form

GCSEs - Brineleas School