Fker Nreyo
Case work coordinator (Intern)
Talent
LeedsMember since July 20, 2026
MS Office SuitesProblem solvingTask collaborationCalm under pressureProfessional telephone etiquetteCritical observationWriting reports and proposalsAnalytical and critical thinkingCommunication
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MS Office SuitesProblem solvingTask collaborationCalm under pressureProfessional telephone etiquette
About
Loyal employee with solid understanding of training and development. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new roles harnessing interpersonal skills, collaboration and problem solving. Driven to deliver high-quality service and consistent results.
Experience
Case work coordinator (Intern) at British Red Cross (2025-07 – Present)
- Caseload management
- Advocacy
- Emotional and practical support
- Supporting clients to access service
- Record keeping
- Outcome monitoring
- Case briefing
- Connecting homeless asylum seekers with accommodation providers
- Supporting homeless asylum seekers to meet their basic needs
- Provided housing support and tenancy sustainment advice to individuals and families at risk of homelessness
- Assisted service users with housing applications, benefit claims and local authority processes
- Developed and delivered person-centred support plans to promote independent living and prevent homelessness
- Liaise with landlords, housing officers and local councils to secure and maintain suitable accommodation
- Support vulnerable people with complex needs
Case worker (volunteer) at British Red Cross (2024-11 – 2025-07)
- Doing Initial assessment of clients
- Doing follow ups and recording of new actions of clients
- Responding to enquiries concerning the services of the organisation
- Signposting and doing referrals
- Providing advice for clients
- Handling phone calls
- Connecting homeless asylum seekers with accommodation providers
- Supporting homeless asylum seekers to meet their basic needs
- Support vulnerable people with complex needs
Relocating (2020-12 – 2023-12)
for safety and political reasons
Library Assistance (2019-10 – 2020-05)
- Checking items in and out
- Sorting and serving books and other materials
- Updating information
- Managing library database
- Assisting with catalog of new materials
- Inspecting and arranging for the repair of damaged books
- Ensuring library equipments are in good working order
Education
Level-3 in Interpreting, health and social care, IT – Leeds City College
GCSE in Maths and English
High School (Grade 9-11) (2015-09 – 2019-09)
Skills
Case work coordinator (Intern)
