Beauty Advisor - KIKO Milano - Cambridge, Uk
(2021-01 - 2023-10)
- Warmly and politely greeted customers when approaching the stand, offering help and assistance for excellent customer service.
- Applied makeup onto clients to test different styles, colours and looks and determine most appropriate products.
- Communicated special offers and promotions throughout interactions for upselling purposes.
- Examined client's facial features and skin tone to recommend appropriate products, colours and styles to customers.
- Maintained extensive knowledge of beauty range to provide specifications, prices and availability to customers when needed.
- Provided professional advice and product recommendations at guest consultations.
- Maintained hygienic and organised treatment rooms, cleaning between guests.
Carer Assistant - Trinity care - Cambridge, Uk
(2021-01 - 2023-10)
- Assisted in patient showering, cleaning and toilet duties.
- Cleaned patient rooms, completing tasks such as changing beds, dusting, hoovering and bathroom sanitising.
- Conducted cooking, drink making and cleaning tasks while visiting patients at their homes.
- Helped patients with personal care tasks, including meal assistance, toileting and mobility support.
- Attended to customer needs as and when requested through alert system.
- Carefully and properly administered patient medicine as specified in doctor's medical reports.
- Looked after client's physical, emotional, cultural and social needs using person-centred approach.
- Maintained and updated digital patient records and medical information.
- Discussed changes to care plans with patients and their families, demonstrating emotional resilience, active listening and compassion.
- Monitored patient health, behavioural and physical changes, promptly reporting concerns to ward supervisor.
- Recorded patient observations and behavioural changes, reporting concerns to manager promptly.
- Remained up-to-date on latest treatments, care improvements and regulations to facilitate patient wellbeing and satisfaction.
Waitress - Haymakers - Cambridge, Uk
(2019-04 - 2021-10)
- Processed cash, credit card and voucher payments using POS terminals.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Greeted new customers, answered initial questions and took drink orders.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Stocked and maintained silverware, linens and condiments.
- Hand-washed dishes and glassware.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
Manicurist - Beauty City Mall - Constanța, Romania
(2017-01 - 2018-02)
- Cared for nails and cuticles with soaking, shaping and polishing.
- Met with clients to discuss needs, service preferences and special requests.
- Made customer appointments and updated master schedule.
- Cleaned and prepared nails to maximise adhesion of gel polish finish.
- Sterilised and sanitised nail tools to minimise risk of cross-infection.
Sales Assistant - City mall Flormar - Contanta, Romania
(2014-01 - 2017-01)
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options.
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Received, processed and organised deliveries within tight deadlines.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Promoted sales and special offers for discounts and merchandise options.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Promoted special offers and loyalty programme with upselling skills.
