Florent Depalle

Experienced bilingual professional with over ten years in compliance, account management, and platform support. Skilled in meeting tight deadlines, managing client relationships, and adapting quickly in fast-paced environments. Known for strong organisational abilities, attention to detail, and a proactive approach to problem-solving.

Customer Advisor (French & English)

The Myers-Briggs Company

• Delivered bilingual (French-English) support for a global psychometric assessment provider, managing 50+ client interactions daily via phone and email – during a major platform enhancement, in parallel achieved the MBTI Step

1&2 certification.

•Main contact for technical and account-related issues,

achieving a 95% resolution rate within 24 hours.

• Supported 100+ client campaigns, guiding users through platform setup and report generation.

•Maintained CRM accuracy across 1,000+ client records,

ensuring up-to-date contact and activity information.

• Collaborated with Sales and Product teams to register new practitioners
• Escalated complex issues to IT, Product, and Training teams to ensure timely resolution.
• Supported international training partners across EMEA,

Senior Account Manager- French Markets

LambdateK

• Handled the full sales cycle — from inquiry to delivery — averaging

20–30 quotes per week and generating approximately £20,000–

£40,000 in monthly revenue.

• Advised clients on a wide range of IT and electronics products,

delivering tailored solutions aligned with client budgets and needs.

• Negotiated with European distributors to secure best pricing and stock availability, improving competitiveness.

•Maintained up-to-date CRM records and monitored KPIs to support commercial reporting and sales forecasting.

• Resolved escalations and contractual issues efficiently, ensuring professional client experience.
• Collaborated with UK-based teams to align on targets, logistics,

and customer support initiatives.

CHIEF IT TECHNICIAN

SOS Mac France

• Diagnosed and resolved hardware and software issues for Mac systems, ensuring minimal downtime and optimal performance.
• Conducted routine maintenance and system upgrades,

including installation of new equipment and peripherals.

• Provided training sessions to clients on new software applications, both in-person and remotely, enhancing user proficiency.

•Maintained accurate records of technical issues and solutions in the company’s online database, facilitating knowledge sharing.

• Collaborated with team members to monitor progress of ongoing tasks and ensure timely resolution of client concerns.
• Performed regular equipment checks, including printers and projectors, to ensure consistent functionality.

Diploma of Higher Education Computer

Science

IPI, Computer science School - Paris

Master Degree: Psychology

University of Rouen - Rouen