Foysal Chowdhury

Customer-focused professional with extensive experience in customer service, sales, and resolving customer enquiries in fast-paced environments. Skilled in building rapport, handling complaints, identifying customer needs, and delivering positive outcomes through clear communication and problem-solving. Experienced in working to targets while maintaining high levels of customer satisfaction and professionalism.

Customer Service Executive at Smartest Energy (2022-01 – Present)

• Handle customer enquiries via phone and email, providing professional and efficient support.
• Resolve customer issues and complaints while maintaining high service standards.
• Build positive customer relationships through clear communication and empathy.
• Maintain accurate customer records and ensure compliance with company procedures.
• Consistently meet performance and customer satisfaction targets.

Manager / Delivery Driver at Eshna Nutrition Indian Takeaway (2014-01 – Present)

• Provide friendly and professional service to customers in a fast-paced environment.
• Handle customer enquiries, orders, and payment transactions accurately.
• Manage day-to-day operations, staff rotas, and stock control.
• Resolve customer concerns quickly and effectively.
• Maintain high standards of customer satisfaction during busy periods.

Sales Associate at Domestic & General (2018-01 – 2021-12)

• Built rapport with customers and identified their needs.
• Delivered excellent customer service while achieving sales targets.
• Handled customer objections professionally and confidently.
• Worked collaboratively within a target-driven team environment.

GCSEs in English (C), Maths (C), Science (C), ICT (B) – Blatchington Mill High School

Level 2 Merit in Communication Skills – City College Brighton & Hove