Fran Delrosso

I am a friendly, organised, and customer-focused individual. Experienced in providing excellent client service, managing appointments, and creating a welcoming environment for customers. Confident in handling phone enquiries and supporting staff to ensure smooth daily operations.

I have strong communication skills, attention to detail, and maintaining a professional and positive first impression for clients. Eager to contribute to a busy environment by delivering outstanding customer care and efficient front desk support.

Eyelash Technician - Self Employed

(2019-01 - 2026-01)

• 6 years of customer service
• Friendly and keeping my clients comfortable and happy with my services
• Reliable and always work around to fit my clients schedules
• Organising and keeping my diary on track – time management is a key essential

Barista Maestro (supervisor) - COSTA

• Deliver excellent customer service and create a welcoming environment.
• Prepare and serve a range of hot and cold beverages to Costa Coffee standards.
• Lead and support team members during shifts, ensuring smooth daily operations.
• Train and coach new staff members on procedures and customer service.
• Handle cash, card transactions, and end-of-day till procedures accurately.
• Monitor stock levels and assist with ordering and inventory management.
• Maintain high standards of cleanliness, food safety, and health and safety compliance.
• Resolve customer queries and complaints professionally and efficiently.
• Open and close the store, completing all required checks and procedures.
• Support the Store Manager in achieving sales targets and maintaining operational standards.

Cattery Assistant - Pussy Willows Cattery - Stoke Orchard, Cheltenham, GL52 7RY

(2016-03 - 2016-09)

• Receive cats from owners, explaining facilities/services and answering any questions
• Clean cattery and cat holding areas, undertaking other tasks as directed by owners
• Maintain feeding plans for cats during stay at cattery
• Assist in preparation of cats for discharge from cattery

Dog Walker - Mr S. Kotecha - 7 Breaches Close, Woodmancote, Cheltenham, GL52 9HY

(2016-11 - 2017-07)

• Collection of owner's dog at specific times each day
• Walk 'Barney' locally for 40 minutes daily, ensuring he receives regular exercise
• Safe return to owner with expected times, feeding back to owners when required

Apprentice Hairdresser - Laura Leigh Hair & Beauty - 22, Clarence Street, Cheltenham, GL50 3NU

(2017-02 - 2018-02)

previously part-time from February 2017

• Greeting clients
• Washing hair in preparation for stylists
• Maintain hygiene and cleaning salon to high standards
• Make external purchases for stylist to maintain smooth running of salon

Lunchtime Supervisor - Woodmancote School - Station Road, Woodmancote, Cheltenham, GL52 9HN

(2018-09 - 2019-01)

• Monitor and oversee children at play during lunchtimes
• Ensure children follow rules and intervene where necessary
• Report any incidents such as bullying directly to the Headmaster
• Responsible for putting away equipment used by children at the end of lunchtime

Part-time Playworker - Grade C - Woodmancote School - Station Road, Woodmancote, Cheltenham, GL52 9HN

(2018-09 - 2019-01)

• Create and assist children with play activities
• Help children with problems if they get stuck on a task
• Assist children with food and drink. Clean and tidy up afterwards
• Get children ready for collection by parents, reporting any incidents to them

GCSE - Cleeve School (2012-09 - 2017-01)