Frances Frank

Compassionate and dedicated Support Worker with experience supporting children and vulnerable adults in residential, community and one-to-one care settings. Skilled in providing person-centred care, supporting individuals with complex needs including epilepsy, PEG feeding, mobility difficulties and emotional and behavioural needs. Experienced in medication administration, safeguarding, personal care, physiotherapy support, maintaining accurate care records and promoting independence while preserving dignity and respect.

I am a calm, reliable and empathetic professional with excellent communication skills who works well both independently and as part of a multidisciplinary team. I am passionate about making a positive difference in people's lives and committed to delivering safe, high-quality care while continuing to develop my skills within health and social care.

Support Worker at Acerta24 (2025-09 – Present)

• Deliver support to a young person with epilepsy, carrying out waking night duties, monitoring seizure activity and administering prescribed rescue medication in accordance with the individual's care plan and training.
• Support a young person with PEG feeding by safely administering prescribed medication and water through the PEG tube in line with clinical guidance, training and the individual's care plan.
• Provide one-to-one support to a wheelchair user, assisting with personal care, safe transfers, dressing and daily routines while promoting comfort and independence.
• Carry out prescribed physiotherapy exercises for the upper and lower limbs as directed within the individual's care plan to help maintain mobility and physical wellbeing.
• Support children and young people in residential homes with daily routines, including personal care (where required), meal preparation, education routines, recreational activities, and developing independent living skills.
• Build positive, trusting relationships with service users through active listening, empathy, and consistent emotional support while maintaining appropriate professional boundaries.
• Promote positive behaviour by using de-escalation techniques, encouraging positive choices, and following individual behaviour support plans and risk assessments.
• Administer and accurately record prescribed medication in accordance with care plans, company policies, and CQC standards.
• Maintain accurate, confidential, and up-to-date daily records, incident reports, body maps, behaviour logs, and handover notes in line with GDPR and organisational procedures.
• Safeguard vulnerable adults and children by recognising and reporting concerns promptly in accordance with safeguarding legislation and company policies.
• Support service users with appointments, community access, education, leisure activities, shopping, and social engagement to encourage confidence and independence.
• Work collaboratively with social workers, healthcare professionals, teachers, families, and multidisciplinary teams to deliver high-quality, person-centred care.
• Respond calmly and effectively to challenging behaviours and crisis situations, ensuring the safety and wellbeing of all individuals.
• Contribute to maintaining a safe, clean, and welcoming home environment while adhering to infection prevention, health and safety, and safeguarding procedures.

Support Worker at Swintec Medicare (2022-01 – 2025-08)

• Rendered support to service users living with different physical, mental and learning disabilities to live their lives more independently
• Implemented care plans for service users in therapeutic and basic health care needs including personal care, eating and medication
• Worked as a team member under supervision of team leaders and/or line managers as well as other healthcare professionals to develop. Participated in comprehensive risks and behavior assessments, observing and updating patient's health care plans/records as at when necessary or due
• Supervised and monitored service users' conducts around the care facility, within the host community to ensure safety as well as taking patients on leisure or vocational trips on buses, trains or other accessible transport mode
• I ensured all service users are checked after handing over to ensure no concerns
• I monitored the client's body closely to check for sign of bruises, redness, sore, blisters and document such in body map while informing team leads and/or line manager.
• Ensured regular cleanliness in all homes by supporting residents complete their daily house cleaning routine, change of bedding, cushions and sliding sheets.
• I ensured the service users monitoring charts are up to date. This includes feed intake, fluids intake, catheter care and bowel movement.

Support Staff at Imo State General Hospital (2021-02 – 2021-12)

• Helped hospital workers get organized, plan their day, clean, meal-plan and shop
• Worked with health professionals to support any medical needs, including making and attending any necessary appointments or administering medication
• Prepared medical reports and updating patients' records
• Helped patients prepare for treatment (including washing, dressing and undressing)
• Supported and monitored their healthcare needs, including administering medication
• I ensured proper cleaning and sterilizing of equipment to reduce the risk of infection and crosscontamination.
• I assisted the senior medical clinicians to administer medications and ensure they were used by the service users in line company medication policies
• I regularly updated myself with risk assessments pertaining to service users in my care and assist service users in reducing risks to themselves or others
• I gave utmost attention to service users' privacy and confidentiality.
• Helped injured staff patients move around, supporting them with social and physical activities

MSc in Digital Marketing and Advertising – University of Hull

BA in Mass Communication – Imo State University (2020)

GCSE – St Margret Convent School (2016)