Frances Tredray

Highly motivated and detail-oriented individual with a strong work ethic and a passion for delivering high-quality results. Experienced in working within fast-paced environments, with excellent organisational skills and a keen eye for detail. Adept at preparing products, supporting creative projects, following precise instructions, and ensuring tasks are completed efficiently and accurately.

A reliable team player who enjoys collaborating with others while maintaining high standards of presentation and quality. Enthusiastic about contributing to a creative studio environment and helping produce outstanding imagery that enhances the customer experience.

Bar Person - The Swan Hotel (Wetherspoon) - Leighton Buzzard

• Delivered excellent customer service in a fast-paced and high-volume hospitality environment.
• Prepared and served alcoholic and non-alcoholic beverages in accordance with licensing regulations and company standards.
• Processed cash, card, and contactless payments accurately using EPOS systems.
• Took food and drink orders efficiently, ensuring accuracy and prompt service.
• Maintained high standards of cleanliness, hygiene, and health & safety throughout bar, dining, and customer areas.
• Carried out floor service duties, including delivering food and drinks, clearing tables, and resetting dining areas.
• Managed customer enquiries and resolved issues professionally to ensure a positive customer experience.
• Worked collaboratively with kitchen and front-of-house teams to maintain smooth daily operations.
• Assisted with stock replenishment, monitoring inventory levels, and ensuring products were readily available.
• Followed company policies, food safety regulations, and responsible alcohol service procedures.
• Adapted effectively to busy periods while maintaining service quality and attention to detail.
• Built strong relationships with customers, contributing to a welcoming and friendly atmosphere.

Willen Hospice Volunteer - Willen Hospice - Dunstable

• Assisted with the sorting, categorisation, and pricing of donated clothing, accessories, books, and household items.
• Conducted regular stock checks to monitor inventory levels and ensure accurate stock rotation.
• Created attractive merchandise displays to maximise sales and enhance the customer shopping experience.
• Maintained high standards of cleanliness, organisation, and presentation throughout the shop floor and storage areas.
• Provided friendly and professional customer service, assisting customers with enquiries and purchases.
• Operated tills and handled transactions accurately when required.
• Helped receive and process incoming donations, ensuring items were assessed and prepared for sale efficiently.
• Worked collaboratively with volunteers and staff to support the smooth day-to-day running of the charity shop.
• Promoted the values and fundraising objectives of the hospice through positive customer interactions.
• Ensured compliance with health and safety procedures when handling stock and maintaining the shop environment.
• Demonstrated excellent attention to detail when sorting items and identifying saleable stock.
• Contributed to raising funds for hospice services by supporting retail operations and creating a welcoming environment for customers.

GCSEs - Design Technology - Construction and the building environment, Mathematics, English - St Catherine's, Isle of Wight