Francesca Birch

I am a friendly and dependable T Level student with over three years of customer-facing experience in fast-paced hospitality environments. Passionate about delivering excellent service and ensuring every customer leaves with a positive experience. Experienced in working collaboratively within a team, handling transactions accurately, and maintaining high standards of cleanliness and safety. Committed to being reliable, adaptable, and contributing positively to the workplace.

Children's Party Entertainer - Ruby Doo

(2022-01 - 2022-07)

• Helped organise and supervise children's parties
• Ensured safety of children during a range of activities
• Cleaning and organising stock
• Setting up and packing away equipment efficiently
• Serving customers on a rig system and handling money

Soft Play Assistant - Hollybush Nurseries Ltd. (BEE Wild)

(2022-10 - 2024-06)

• Provided friendly and efficient customer service
• Prepared and served food and drinks
• Maintained hygiene and safety standards
• Assisted with event organisation and busy weekend periods

Admin assisstant - Restart Enterprise CIC

(2025-01-08 - 2025-08-15)

• Assisted with stock checks and inventory organisation
• Prepared and assembled orders accurately
• Followed structured procedures carefully
• Worked efficiently to meet deadlines

Bar Staff - The New Talbot (Public House)

• Deliver friendly and efficient customer service to up to 200 guests per night.
• Operate the till system accurately, handling cash and card payments.
• Maintain a clean and safe bare area in line with hygiene standards.
• Work effectively as part of a team to ensure smooth service.
• Build positive relationships with regular and new customers to encourage repeat business.

T-level - Management and Administration - NEWCASTLE AND STAFFORD COLLEGES GROUP (2025 - 2027)

GCSE's - CHESLYN HAY ACADEMY (2013 - 2018)