Francesca Birch
T-LEVEL STUDENT
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About
I am a friendly and dependable T Level student with over three years of customer-facing experience in fast-paced hospitality environments. Passionate about delivering excellent service and ensuring every customer leaves with a positive experience. Experienced in working collaboratively within a team, handling transactions accurately, and maintaining high standards of cleanliness and safety. Committed to being reliable, adaptable, and contributing positively to the workplace.
Experience
Children's Party Entertainer - Ruby Doo
(2022-01 - 2022-07)
- Helped organise and supervise children's parties
- Ensured safety of children during a range of activities
- Cleaning and organising stock
- Setting up and packing away equipment efficiently
- Serving customers on a rig system and handling money
Soft Play Assistant - Hollybush Nurseries Ltd. (BEE Wild)
(2022-10 - 2024-06)
- Provided friendly and efficient customer service
- Prepared and served food and drinks
- Maintained hygiene and safety standards
- Assisted with event organisation and busy weekend periods
Admin assisstant - Restart Enterprise CIC
(2025-01-08 - 2025-08-15)
- Assisted with stock checks and inventory organisation
- Prepared and assembled orders accurately
- Followed structured procedures carefully
- Worked efficiently to meet deadlines
Bar Staff - The New Talbot (Public House)
- Deliver friendly and efficient customer service to up to 200 guests per night.
- Operate the till system accurately, handling cash and card payments.
- Maintain a clean and safe bare area in line with hygiene standards.
- Work effectively as part of a team to ensure smooth service.
- Build positive relationships with regular and new customers to encourage repeat business.
Education
T-level - Management and Administration - NEWCASTLE AND STAFFORD COLLEGES GROUP (2025 - 2027)
GCSE's - CHESLYN HAY ACADEMY (2013 - 2018)
