Francesca Cole

I am currently a Senior Student Engagement Officer, with over 4 years experience working in Higher Education and a preceding 6+ years experience in customer facing roles. I am actively searching for opportunities in property that combine my passion for space, sales, and my enjoyment of working with people

Senior Student Engagement Officer - University of Wales Trinity Saint David (UWTSD)

(2022-03)

• Monitor student engagement and identify, address and dismantle barriers to equity
• Support the transition of students from enrolment to graduation
• Provide support and training to SEO's within the team
• Collate, analyse and present data
• Adhere with and review the effectiveness of policies and procedures
• Across departmental collaboration and liaison with central teams
• Plan, coordinate and project manage events, trips and opportunities from initiation to completion

Student Mentor - Birmingham City University

(2021-08 - 2021-12)

• Welcome Week seminars and Induction support
• Disability and mental health referrals, academic support, liaising with personal tutors, assessment guidance

Customer Sales Advisor - Halfords

(2019-07 - 2020-11)

• Meet team and personal sales targets
• Process large orders, order parts and complete repairs
• Supported management in training new starters

Customer Advisor - Lloyds Bank

(2018-01 - 2018-10)

• Processing transactions and assisting with queries
• Identified potential needs, i.e. loans, credit cards, mortgages

Showroom Sales Advisor - B&Q

(2016-02 - 2017-12)

In this position I was consistently the top colleague for sales, and in the top 10 in the region for sales and lead retrieval

• Design and sell kitchens, bathrooms and fitted wardrobes
• Support the designer with interiors over £8k
• Lead retrieval, collating selections of finishes and product options
• Placing and picking large and complex orders
• Worked in conjunction with finance companies and tradesman
• Target based - commission
• Customer complaints

Diploma L3 - Professional Interior Design - National Design Academy (2025-10 - 2026-01)

Bachelor of Arts - Criminology - Birmingham City University (2018-09 - 2021-07)

Diploma of Higher Education - Health and Social Care (90-Credit Extended Diploma) - Sutton College (2014-09 - 2016-06)

GCSEs - The Streetly Academy (2012-09 - 2014-06)

BTECs - The Streetly Academy (2012-09 - 2014-06)