Francesca Mathews

Full time stay at home mum

(2021-07)

Customer Service Advisor - Psych Health Ltd - Remote

(2021-03 - 2021-06)

To deal with referrals for mental health working remotely at home. Unfortunately I had to leave the position as I fell pregnant and became unwell.

Bank Administrator Assistant - Queen Victoria Hospital NHS Foundation Trust - East Grinstead

(2021-01 - 2021-02)

I work in various departments covering sick leave and absence when needed. Providing admin support. Use of in house computer system. Greeting and booking in patients.

Administrative Assistant - Ship street surgery - East Grinstead, West Sussex

(2020-07 - 2020-11)

• Working in a gp practice taking inbound calls.
• Making outbound calls to patients.
• Scanning patient information.
• Dealing with prescription requests.
• Coding patient information.
• Drug monitoring.

Receptionist - Greenbrook Healthcare - London

(2019-04 - 2019-09)

• face to face customer service
• dealing with patients
• computer and telephone use
• Administrative duties

Monitoring advisor - Centra - Kings Hill

(2018-10 - 2019-04)

• Taking inbound calls from clients lifelines.
• calling emergency services.
• Using computer system and phones
• Emailing

Customer Service Advisor - Sainsburys Supermarket Ltd - London

(2015-10 - 2016-02)

• Serve customers on the till
• To re stock shelfs
• Worked in bakery preparing baked goods for the Instore bakery.

Locum Dental Nurse - Shine Recruitment - London

(2013-09 - 2016-02)

specialists providing: chair side assistance when needed, mixing materials and providing aspirating for dentists and setting up

Trainnee Dental Nurse - The Royal London Hospital Dental Institute - London, Greater London

(2010-09 - 2011-09)

I gained 12 months experience at the Royal London Hospital .I trained and studied here to become a registered Dental Nurse. My role was to:

• comfort and reassure patients during dental treatment,
• aspirating, preparing and maintaining the clinical bays before and after treatment.
• working alongside a variety of clinicians providing chairside assistance, maintaining infection control.
• following all safety guidelines and GDCstandards.

Data Clerk/Receptionist - Guys and St Thomas Hospital - London, Greater London

(2008-01 - 2010-12)

Working on the front desk to a genetics laboratory. My role included;

• Faxing, photocopying and filing reports.
• Meeting and greeting visitors, answering the phone, taking messages and inputting data onto the hospitals computer system.
• Dispatching blood samples, receiving parcels and blood samples.

Hospital diploma in dental nursing - medical - Barts and London school of medicine and dentistry (2010-09 - 2011-09)

AMSPAR introduction to medical terminology - Medical - St Thomas hospital (2010-01 - 2010-12)

Word processing techniques essential and intermediate - Southwark college (2004-01 - 2005-12)

Nvq English for business communications level 1 and 2 - Southwark college (2004-01 - 2005-12)

Text production skills - Southwark college (2004-01 - 2005-12)

Nvq in English for office skills level 1 and 2 - Southwark college (2004-01 - 2005-12)

Practical data processing - Southwark college (2004-01 - 2005-12)

Spreadsheet processing techniques essential and intermediate - Southwark college (2004-01 - 2005-12)

NVQ English level 1 and 2 - Southwark College (2004-01 - 2005-12)

AQA English literature - Sydenham secondary school (1998-01 - 2003-12)

AQA science double award - Sydenham secondary school (1998-01 - 2003-12)

AQA Italian - Sydenham secondary school (1998-01 - 2003-12)

AQA design and technology: food technology - Sydenham secondary school (1998-01 - 2003-12)

AQA English speaking and listerning - Sydenham secondary school (1998-01 - 2003-12)