Beauty Consultant / Tom Ford Beauty, Fragrance Specialist - Estee Lauder Companies (Travel Retail) - Manchester Airport
(2016-02)
Beauty consultant initially representing Michael Kors, Aramis, DKNY, Ermenegildo Zegna, Tory Burch and Glamglow, then chosen to manage the Tom Ford account in T1 & T3.
- I am responsible for hitting high monthly and annual targets as set by Head Office, as well as merchandising; ensuring the products always look perfectly presented and well stocked on a pristine counter.
- With Tom Ford being my favourite brand and with my fragrance knowledge I have been able to advise customers of fragrances they may not have tried, leading to link and upselling, which has been made even easier with the addition of beauty to my counter, in order to surpass my targets almost every month.
- My customer service is second to none, proved by the high number of Service Compass and outstanding Mystery Shop reports I have received, in addition to excellent feedback from Management.
- I have recently gained my Level two accreditation. This is something I love about working for Tom Ford, you are constantly challenged to further your knowledge and the opportunity to travel for the conferences.
- I am proud to have been a key player in Manchester retaining it's position within the top 10 for global sales.
Aramis & Designer Fragrances, Beauty Consultant - Estee Lauder Companies (Travel Retail) - Manchester Airport
(2016-02 - 2017-01)
- I was solely responsible for the running and upkeep of the counters.
- In my time as a beauty consultant I generated an increase in sales in some months of up to 90% on previous years.
- At certain times of the year I would host counter events for new fragrances, helping attract customers and encouraging them to purchase additional items.
- Regularly received positive feedback from customers and management regarding my customer service.
Customer Service Advisor - World Duty Free Group - T3 Manchester Airport
(2014-03 - 2016-02)
Customer Service Adviser to passengers travelling through Duty Free which focused on the beauty and fragrance section.
- Exceptional customer service and a friendly manner is essential in the airport environment, as these customers are embarking are on their holiday. An excellent product knowledge and keen passion enabled me to excel sales expectations. I also worked within the liquor and luxury sections when required and enjoy the variety this brings to the role, although my passion lies with beauty and fragrance.
- Working not only in a team environment, but also in the airport has offered a refreshing change to the usual retail shop.
Assistant Store Manager - Blue Cross Gift Store - Stretford Mall
(2011-09 - 2012-09)
- Job role- Merchandising, stock control, dealing with customer complaints and returns, cashing up on a daily basis. Stock sold included a wide range of home gifts, accessories and children's clothing.
- Assistant Manager- I had to utilise and expand on the managerial skills acquired in my previous role. In addition to all the other responsibilities I had of running the stall, including being a key holder and managing the shop in the absence of the owners, I was also personally responsible for the performance management of other staff members.
- Selling on a stall is very different to working in a store, as you are in constant contact with the public. I had to create eye-catching displays, designed to make people want to stop and shop, and to make the stock look appealing.
Concession Manager - WAL G (Topshop, Manchester) - Manchester Arndale
(2009-01 - 2011-05)
My first managerial role for a clothing concession located in Topshop, Manchester Arndale.
- I learnt numerous new skills, including: Weekly stock taking, ordering and sorting deliveries on arrival and dealing with refunds and returns to Head Office.
- Merchandising of the fixture was my responsibility, ensuring it was always well replenished and immaculately presented.
- Acknowledging and working to KPI's was an integral part of the role and I ensured that I made commercial decisions based on these.
- Daily Contact - The Company was based in London, so excellent communication skills were essential as I gave daily figure reports and general feedback to Head Office.
- Working to sales targets always motivates me as I enjoy being challenged and these excellent sales results allowed me to raise my profile within the store.
Floristry Assistant - Brambles Florist
(2006-01 - 2008-09)
A local upmarket and designer florist where customer service skills were extremely important as in this industry the majority of customers were gained by word of mouth. Organisation was essential and I learnt the importance of strict time keeping, as I often had to work to strict deadlines.
- Other duties included making sure the shop always looked inviting and presentable and organising the stock deliveries.
- I was also sometimes required to deliver the arrangements which was a part of the role that I loved. It was very rewarding to see an often surprised and very grateful recipient appreciating something that I had helped to create.
Sales Assistant - Mandarine - Prestwich
(2005-01 - 2006-01)
- Part-time sales assistant in a local jewellery and home accessories shop.
- High level of customer service / personal shopping experience to customers.
- Key holder.
Sales Assistant - Ideal Accessories - Trafford Centre
(2005-09 - 2005-12)
I developed my passion for retail and fashion in this part time job. It was the perfect opportunity to see "behind the scenes" and the effort that goes into retail outlets. We traveled to numerous shows (such as the Clothes Show, Birmingham) which showed me the more commercial side of the retail business.
