Francesca Sabatino

Compassionate and reliable healthcare professional with experience supporting individuals in regulated, safety-critical environments. Experienced in providing reassurance, maintaining dignity and confidentiality, following infection prevention and control procedures, and working effectively within multidisciplinary teams. My background as a Healthcare Assistant and Cabin Crew professional has developed strong communication skills, the ability to remain calm under pressure, and a commitment to delivering safe, person-centred care.

Seeking to bring my clinical support skills and compassionate approach to a Maternity Support Worker role, supporting women, newborns, and families during their maternity journey.

Cabin Crew - British Airways

(2017-01)

British Airways is one of the worlds leading global airlines. It has an extensive global route network flying to and from centrally located airports.

• Ensure the safety, wellbeing, and comfort of passengers at all times within a safety-critical environment.
• Provide calm, professional support to individuals during medical situations, emergencies, and times of distress.
• Respond appropriately to passenger needs, including supporting vulnerable individuals and those requiring additional assistance.
• Work collaboratively with flight crew and colleagues, delegating responsibilities effectively to maintain safe and efficient operations.
• Follow strict safety procedures, complete equipment checks, and ensure medical and emergency equipment is available and compliant.
• Manage competing priorities while working to strict schedules and timeframes.
• Communicate clearly and compassionately with a diverse range of people, adapting approach to individual needs.
• Ensure dietary requirements and individual requests are identified and met, demonstrating attention to personal care and wellbeing.

Healthcare Assistant - Your Doctor Film and Media

(2020-05 - 2022-01)

COVID-19 Screening & Swabbing during COVID-19 Pandemic

• Delivered COVID-19 screening and swabbing services in line with clinical guidelines, infection prevention and control (IPC) procedures, and health and safety standards.
• Ensured correct specimen collection, handling, and documentation.
• Conducted accurate PCR/LFT testing procedures in line with health and safety guidelines, infection prevention protocols, and confidentiality requirements.
• Provided compassionate support and reassurance to individuals throughout the testing process, maintaining dignity, confidentiality, and a patient-centred approach.
• Completed clinical records and maintained accurate documentation while adhering to data protection and information governance requirements.
• Applied appropriate use of PPE and followed strict infection control measures to reduce the risk of transmission.
• Worked collaboratively within a multidisciplinary team in a high-pressure healthcare environment, demonstrating reliability, adaptability, and attention to detail.
• Communicated effectively with a diverse range of individuals, including those who were anxious or required additional support.

IT Scheduler - Diageo

(2016-02 - 2016-09)

Corporate receptionist/facilities - Monitise

(2015-02 - 2016-02)

Business Continuity Site Support - Phoenix IT

(2014-06 - 2015-02)

Passenger Service Agent - Cobalt ground solutions - Heathrow Airport

(2010-11 - 2014-06)

BSc - English and drama - Brunel University (2007-09 - 2008-11)

A-levels - English Lit, Theatre studies, Italian - St Dominic's sixth form (2005-09 - 2007-06)

GCSEs - Multiple subjects - Covent of Jesus and Mary Language College (2001-09 - 2005-07)