Franey Rodrigues

Friendly and approachable individual committed to improving and streamlining financial processes within organisations. Committed to keeping accurate financial records by monitoring accounts payable and receivable statuses. Excellent communicator, developing rapport across all levels of business to maintain clear, concise information into accounting team.

Finance assistant - Marriott - Hounslow, Middlesex

(2024-02)

• Supported the Finance Manager in preparing year-end accounts, ensuring regulatory compliance.
• Completed monthly bank reconciliations to ensure financial accuracy.
• Facilitated month-end closing procedures to maintain up-to-date financial records.
• Prepared bank deposits, checking and correcting any errors.
• Prepared bi-weekly invoices, promptly sending out bills for customers.
• Reconciled all company accounts, including credit cards and expenses.
• Analysed financial information to identify discrepancies.
• Posted financial data to appropriate accounts in automated accounting system.
• Distributed invoices, answering payee queries and communicating deadlines.
• Analysed chargeback patterns for fraud prevention.
• Liaised with financial institutions for dispute resolution.
• Performed regular checks of ledger balances for data integrity.
• Utilised advanced Excel skills to manage large data sets effectively during reconciliations process.
• Managed daily cash transactions to maintain financial integrity.
• Reconciled cash by day end to maintain accurate balances.

Front Office Supervisor - Sheraton Skyline Hotel - London

(2019-04)

• Handled and processed cash and credit card transactions
• Addressed guest concerns and resolved all issues to guests' satisfaction
• Worked with team members to improve performance and implement training updates
• Reported accidents, injuries or unsafe work conditions to manager
• Established and maintained a positive work environment
• Listened to, understood and clarified guest concerns and issues
• Actioned and resolved guest feedback to boost service quality.
• Led team to deliver top-quality service and achieve company targets.
• Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.

Shift Leader - Starbucks Coffee - Richmond, Richmond upon Thames

(2018-02 - 2019-04)

• Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
• Handled guest complaints to protect brand reputation.
• Improved team performance by conducting reviews and KPI data analysis.
• Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
• Liaised with auditors and prepared facilities to support successful audits.
• Coached front of house teams in delivering smooth, professional reception services.
• Used customer satisfaction survey findings to address improvement areas.
• Conducted risk assessments to establish safe working practices.
• Promoted safe and tidy work areas through inspections and cleaning checklists.
• Completed spot checks to evaluate service delivery and identify issues for resolution.
• Implemented quality and process controls to achieve high product standards.
• Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
• Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
• Developed and demonstrated skilful and creative latte art, increasing social media shareability.
• Warmly greeted and served customers, promptly processing payments to minimise wait times.

Front Desk Receptionist - Models Construction Private Limited - Panaji

(2014-06 - 2017-10)

• Maintained files and records with effective filing systems
• Sorted mail and other important data
• Pleasantly answered calls for a multi-line switchboard for a large office and directed callers to the appropriate employees
• Operated communications equipment
• Answered the phone by the second ring and greeted callers enthusiastically
• Monitored office supplies inventory and placed orders
• Greeted persons entering the establishment and determined the nature and purpose of visit.

Bachelor Of Commerce - Financial Accounting, Auditing - Fr. Agnel College

Fr. Agnel Higher Secondary School

St.lawrence High School