Frank Baidoo

Junior IT Project Manager with a solid technical foundation across the Microsoft stack (Entra ID, Microsoft 365, Intune, JAMF, Active Directory), built through 2nd/3rd line support and the delivery of cloud migration, endpoint management and security compliance projects. Now looking to move into a dedicated cloud engineering role, applying this hands-on grounding and a fast-learning, tooling-focused approach.

Junior IT Project Manager - Next15 Plc - London

(2025-02)

• Delivered a department-wide data migration of several terabytes from legacy on-premises storage to SharePoint Online, scoping access permissions per team and flagging data-cleanup risks ahead of cut-over; completing the move on schedule with no loss of access for end users.
• Supported a cross-department laptop deployment strategy, coordinating hardware, licensing and imaging to deliver consistent, ready-to-use builds and reduce setup time for new starters.
• Rolled out Conditional Access and MFA policies in Entra ID, applying them in stages across user groups to strengthen sign-in security while keeping disruption to users minimal during the transition.
• Implemented a Microsoft Intune mobile device management platform across 500+ devices through pilot testing and phased rollout, bringing the fleet under a single compliance and security baseline and giving the team central visibility of device status for the first time.
• Managed Mac endpoints through JAMF alongside the Intune Windows estate, standardising configuration and software deployment across both platforms so macOS devices were maintained to the same baseline as Windows.
• Tracked technical milestones, dependencies and delivery progress in Microsoft Project across cross-functional infrastructure initiatives, keeping rollouts aligned to timelines.

IT Analyst - Next15 Plc - London

(2022-04 - 2025-02)

• Delivered IT services aligned with SLA requirements, optimising service delivery models for incident resolution and technical support across Windows, macOS, and mobile platforms.
• Provided technical input into sourcing and procurement processes for IT hardware and software, ensuring compliance with business and budgetary requirements.
• Administered core infrastructure including Active Directory, Exchange Online and network services, maintaining service stability across Windows, macOS and mobile platforms.
• Led IT service-improvement work covering patch management, backup strategy and security compliance monitoring, producing patch-status reporting as control evidence.
• Collaborated with project managers to align IT activities with transformation objectives, ensuring that project deliverables met defined business requirements.

Associate Service Desk Technician - Engine Group Plc - London

(2021-04 - 2022-04)

• Streamlined the onboarding process for new hires by preparing IT equipment, including user profiling, device imaging, and software installation based on client needs.
• Managed laptop deployments for new starters using Microsoft Intune and JAMF, ensuring systems were ready for immediate use.
• Proactively addressed and resolved helpdesk queries, demonstrating strong issue-resolution skills.
• Logged all helpdesk calls and emails in the ticketing system, ensuring complete visibility and collaboration within the support team.

BSc - Computer Science - Aston University (2016-09 - 2020-07)

BTEC National Diploma - Information Technology - Eastbury Sixth Form (2014-09 - 2016-07)

AQA Extended Project Qualification - Eastbury Sixth Form (2016-07)