Associate Banker at JPMorgan Chase (2024-04 – Present)
- Deliver high-quality customer service by greeting clients, managing lobby flow, and assisting with daily banking transactions
- Open and service consumer bank accounts while ensuring compliance with banking regulations and internal policies
- Educate clients on digital banking tools and self-service technology to improve customer convenience and efficiency
- Build strong client relationships through financial conversations and referrals to lending and investment specialists
- Support branch operations including ATM balancing, cash vault handling, and security procedures
Teller at PNC Bank (2022-12 – 2024-04)
- Processed high-volume financial transactions including deposits, withdrawals, transfers, and loan payments
- Maintained accurate cash drawer balances while handling daily cash transactions
- Promoted and cross-sold bank products and services to support branch sales goals
- Resolved client inquiries and account issues while maintaining compliance with bank policies
- Assisted with branch opening and closing procedures to ensure operational accuracy and security
Customer Service Representative at TruFit Athletic Clubs
- Conducted membership sales and consistently met monthly sales targets
- Assisted customers with membership inquiries, enrollment, and account support
- Processed payments and maintained accurate transaction records
- Maintained organized front desk operations and inventory
- Provided a welcoming and professional environment for members and guests
Dispatcher / Delivery Representative at Chick-fil-A Delivery Operations
- Coordinated delivery operations and assigned routes to drivers for efficient order fulfillment
- Managed communication between kitchen staff, drivers, and customers
- Resolved customer issues and ensured positive service experiences
- Maintained delivery records and monitored vehicle readiness and safety
