Control room operator - SSW, as Cambridge water - Cambridge, Cambridgeshire
(2018-10 - 2026-06)
- Managed alarms and incidents effectively, reducing potential risks of supply to customers.
- Coordinated with external agencies during emergencies to ensure effective response and resource allocation.
- Maintained communication with field staff and technicians to support seamless operational coordination.
- Conducted routine checks for system abnormalities, trending in order to prevent major malfunctions.
- Anticipated water quality issues through careful scrutiny of equipment and readings, enabling proactive management.
- Recorded all events, incidents and actions accurately in an ongoing 24/7 log.
- Kept all logs, spreadsheets, reports and records up to date and accurate, promptly completing updates.
- Answered telephone enquiries in polite and a courteous manner, to work alongside the call centre.
- Maintained calm and professional demeanour during high-pressure situations.
Airport security officer - Marshalls Cambridge - Cambridge, Cambridgeshire
(2017-05 - 2018-06)
- Ensured personnel and company safety through consistent monitoring of CCTV systems, entry and exit checks and security drills.
- Promoted a safe environment by responding promptly to potential threats or suspicious activities.
- Carried out regular patrols on foot and vehicle bound, around airside and landside locations and buildings.
- Remained calm and professional under pressure to responsibly handle security emergencies.
- Wrote thorough, precise incident reports, maintaining detailed records for comprehensive reference.
- Maintained calm and professional demeanour during high-pressure situations.
HM Forces, Army - HM Armed Forces - Bury St Edmunds, Suffolk
(1988-09 - 2017-05)
- Commanded my section in the MPGS for almost three years, carrying out daily vehicle and personal ID checks, entrance and exit checks, training schedules, small arms skills, first aid, incident response and management alongside fitness and customer communications.
- Worked flexible hours, on a shift pattern covering nights, weekends and bank holidays, as part of an 8 man team responsible for the whole base security.
- Conducted thorough patrols of all the base areas, buildings, hangars and stores, plus the housing areas and facilities for military families, ensuring safety and security.
- Before that I served with the 2nd Royal Tank Regiment on several deployments around the world.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
