Funmi Frederick

Highly motivated and results-driven Healthcare Professional with a BA (Hons) in Healthcare Management and extensive experience in Quality Monitoring, Care Coordination, Team Leadership, Compliance, and Customer Service. Skilled in conducting quality audits, staff supervision, service reviews, performance management, and continuous improvement initiatives within health and social care settings. Proven ability to build positive relationships with clients, families, and multidisciplinary teams while ensuring high standards of care delivery and regulatory compliance.

Passionate about improving service quality, supporting staff development, and delivering outstanding client outcomes.

Quality Monitoring Officer - Care Outlook Ltd - London

• Conduct quality monitoring reviews to ensure compliance with company policies and regulatory standards.
• Complete service audits, quality assessments, and performance evaluations across care services.
• Identify performance gaps and provide coaching and support to care staff and management teams.
• Produce detailed reports highlighting trends, risks, compliance concerns, and improvement opportunities.
• Work closely with managers to implement action plans and improve service quality.
• Maintain accurate documentation and monitoring records in accordance with company requirements.
• Support staff training and development initiatives to improve service delivery.
• Ensure compliance with safeguarding, confidentiality, health and safety, and data protection regulations.

Team Leader & Staff Coordinator - Langley Oaks Care Home - United Kingdom

• Supervised daily operations and coordinated staffing requirements to ensure safe and effective service delivery.
• Conducted staff supervision sessions and provided ongoing support and mentoring.
• Assisted with training, induction, and performance management of care staff.
• Maintained accurate incident reports, care records, and operational documentation.
• Supported quality improvement initiatives and contributed to maintaining high care standards.
• Worked collaboratively with multidisciplinary teams to enhance resident outcomes and service delivery.

Customer Service Advisor - OHUK - London

• Managed customer enquiries through telephone and email communications.
• Resolved complaints efficiently while maintaining high levels of customer satisfaction.
• Maintained accurate customer records and internal databases.
• Supported administrative functions and team communication activities.

Customer Support Officer - Cabenco & Support Service - United Kingdom

• Delivered professional customer support services and maintained positive client relationships.
• Recorded customer feedback and supported service improvement initiatives.
• Assisted with administrative tasks, data management, and community engagement activities.
• Supported day-to-day office operations and event coordination.

Volunteer Carer

• Provided personal care and companionship support to an elderly individual.
• Assisted with daily living activities while promoting independence and wellbeing.
• Delivered emotional support and maintained dignity and respect at all times.

BA (Hons) - Healthcare Management - Arden University, London