Senior Salesperson - Harvey Norman - Brierley Hill, West Midlands
(2024-09)
- Resolved customer queries using active listening and problem-solving skills.
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Maintained an organised and clean sales area, adhering to health and safety guidelines.
- Processed sales transactions accurately, handling cash and card payments with attention to detail.
- Utilised product knowledge to make recommendations, personalising customer service and boosting satisfaction.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Developed familiarity with current sales promotions and policies regarding payment and exchanges.
Agency Fragrance Consultant - Kenneth Green Associate - Brierley Hill, West Midlands
(2024-07)
- Managed inventory, ensuring availability of all advertised fragrances and timely restocking of bestsellers.
- Maintained an up-to-date knowledge of fragrance trends, new releases, and industry innovations to provide informed advice.
- Addressed customer queries and complaints with professionalism, offering solutions that fostered positive relationships and repeat business.
- Conducted personalised fragrance consultations, guiding clients through scent selection based on preferences and occasions.
- Developed and maintained relationships with key customers to drive personal sales achievements.
- Replenished items and organised displays to keep stock looking professional.
- Shared new products and promotions with customer to encourage sales.
Barista Supervisor - Bubble Citea - Brierley Hill, West Midlands
(2022-11 - 2025-06)
- Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
- Received and accurately processed customer payments.
- Maintained highest standards of conduct and personalised customer service.
- Ordered, received and stocked supplies and retail products.
- Checked temperatures of freezers, refrigerators and heating equipment to verify proper functioning.
- Greeted over 100 customers daily, answered questions and recommended popular menu items.
- Managed peak morning custom with accurate, efficient, levelheaded service.
- Maintained calm demeanour during high-volume periods and special events.
- Identified and utilised opportunities to upsell menu items to guests.
Customer Sales Advisor - Boots UK - Brierley Hill, West Midlands
(2023-10 - 2024-07)
- Communicated with customers to determine needs, provide recommendations and upsell services.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Performed well in fast-paced environments with busy workload and tight deadlines.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Assisted in unloading and unpacking store deliveries onto shop floor, conducting shelf dressing and visual merchandising.
