Gabriel Costa

Reliable and detail-focused operations professional with over eight years' international experience working in fast-paced and regulated environments. Experienced in following established procedures, maintaining accurate records, managing multiple priorities and working effectively as part of a team. Strong background in operational support, quality standards and process compliance, with previous experience working night shifts and delivering consistently accurate work under pressure.

Now seeking to transition into a hands-on Warehouse Operative role where reliability, attention to detail and a strong work ethic can support efficient sorting, picking, packing and dispatch operations. Available to work immediately.

Customer Care Specialist - Myriad Traders - Remote (USA)

(2022-09 - 2025-11)

• Worked accurately and efficiently in a fast-paced online retail environment.
• Managed a high volume of enquiries and administrative tasks while maintaining accurate customer and case records.
• Followed established processes to resolve issues and ensure work was completed correctly and on time.
• Liaised with internal teams to support smooth day-to-day operations.
• Managed multiple priorities while maintaining attention to detail and service standards.
• Used CRM and online systems confidently to process and document information.

Team Lead - Wipro do Brasil - Remote (Brazil)

(2021-07 - 2022-07)

• Coordinated day-to-day operational activities for British Telecom services.
• Followed and reinforced established operational processes and quality standards.
• Trained and supported colleagues in the correct use of systems and procedures.
• Monitored work quality and helped identify and resolve operational issues.
• Worked closely with QA and Operations teams in a busy, target-driven environment.
• Helped ensure work was completed accurately and consistently.

Customer Support – Tier 2 - FocusVision - Remote (USA)

(2019-11 - 2021-05)

• Worked within a fast-paced operational environment handling complex cases and multiple priorities.
• Followed established processes to investigate and resolve account issues accurately.
• Maintained clear and accurate records within internal systems.
• Supported onboarding and training of new colleagues.
• Collaborated with QA and Operations teams to maintain service and quality standards.

Customer Support Advisor - HSBC UK - Birmingham, UK

(2017-08 - 2019-10)

• Worked within a highly regulated environment requiring accuracy, reliability and strict adherence to procedures.
• Followed security, compliance and fraud-prevention processes consistently.
• Maintained accurate records while handling large volumes of customer information.
• Managed multiple tasks while maintaining attention to detail.
• Worked effectively as part of a team to meet operational and service requirements.

Assistant Hotel Manager - Hilton Deansgate - Manchester, UK

(2016-09 - 2017-07)

• Coordinated hotel operations during night shifts in a busy environment.
• Managed multiple operational tasks and priorities throughout the shift.
• Worked independently and as part of a wider team to ensure smooth overnight operations.
• Followed established procedures and maintained accurate administrative records.
• Maintained consistently high standards while working under time pressure.

Hospitality Intern - Ashford International Hotel - Kent, UK

(2015-08 - 2016-08)

• Worked across Front Office, Food & Beverage, Housekeeping, HR, Marketing and Events.
• Gained practical experience working across busy operational departments.
• Followed workplace procedures and worked effectively as part of multidisciplinary teams.
• Developed strong organisational, reliability and time-management skills.

BA (Hons) - Hospitality Business Management - Manchester Metropolitan University (2013 - 2017) Manchester, UK

CELTA - Certificate in English Language Teaching to Speakers of Other Languages - Coventry University (2021 - 2021) Birmingham, UK