Gabriela Kocze

Experienced hospitality professional with over 8 years in fast-paced restaurant environments, progressing from crew member to store manager. Proven ability to lead teams, manage daily operations, and deliver excellent customer service. Strong leadership, organisation, and problem-solving skills, with a track record of improving team performance and maintaining high operational standards. Currently seeking a new opportunity to further develop management experience in a dynamic organisation.

Store Manager (Promoted from Shift Leader) - Taco Bell

(2023-11)

Progressed from Shift Leader to Store Manager within the organisation

• Manage a team of more than 15 staff members
• Handle busy peak shifts while maintaining service standards
• Manage day-to-day store operations in a high-volume environment
• Lead, train, and motivate a team to deliver excellent customer service
• Oversee staff scheduling, stock control, and performance management
• Ensure compliance with health & safety and company standards
• Handle customer queries and resolve complaints professionally

Restaurant Manager - Aphrodite (Greek Restaurant)

(2022-01 - 2024-12)

Role ended due to change of ownership

• Managed full restaurant operations including staff, service, and inventory
• Led and developed a team, improving efficiency and teamwork
• Maintained high standards of food quality and customer satisfaction
• Managed bookings, cash handling, and daily reporting

Front of House Staff - Brother's Restaurant

(2020-01 - 2022-12)

• Delivered high-quality customer service in a busy dining environment
• Took orders, handled payments, and ensured customer satisfaction
• Worked collaboratively with kitchen and service teams

Crew Member - McDonald's

(2018-01 - 2020-12)

• Provided fast and friendly service in a high-pressure environment
• Handled tills, food preparation, and customer interactions
• Maintained cleanliness and adhered to food safety standards

St John's Academy, Perth