Store Manager - Prahova (7 Star Minimarket Ltd) - Northampton, UK
(2022-07)
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Maintained an organised stock room for easy accessibility of goods.
- Evaluated products to select mix meeting current customer demand.
Retail Store Assistant - Europe Market - Northampton, UK
(2018-09 - 2022-06)
- Managed till operations and cash handling accurately, preventing discrepancies and ensuring correct transactions at all times.
- Delivered excellent customer service by assisting with queries, resolving complaints proactively, and building lasting client relationships that generated positive feedback.
- Maintained store compliance by checking customer IDs for age-restricted products, reporting suspicious activity to prevent shoplifting, and managing customer lines for minimal wait times.
- Updated product labelling and pricing regularly to reflect current discounts, offers, and stock changes.
- Contributed to a well-organised retail environment by monitoring floor operations and ensuring high standards of presentation and customer satisfaction throughout shifts.
Waitress Supervisor - Savas Kiemas - Northampton, UK
(2017-01 - 2018-08)
- Ensured smooth restaurant operations during peak hours, coordinating with kitchen staff to expedite food orders and deliver a seamless dining experience.
- Enforced strict cash handling procedures, managed cash tips, and reconciled tickets against the till at end of shift to minimise end-of-day discrepancies.
- Opened and closed the restaurant in line with company protocols, conducting rigorous health, safety, and hygiene checks throughout.
- Maintained consistent compliance with HACCP and Covid-19 protocols, reducing health risks across all areas of the restaurant.
- Enhanced guest experience by advising on food and drink choices based on customer preferences and keeping tables clear of crockery, glassware, and cutlery at all times.
