Gabriella Secco

Highly organised and dependable Results-driven individual with strong attention to detail and the ability to perform effectively in structured, fast-paced environments. Experienced in client-facing roles and crisis support, with well-developed communication skills, professionalism, discretion, and the ability to manage sensitive information under pressure. Holds a BSc (Hons) in Psychology (2:1), demonstrating strong analytical thinking, organisation, and a structured approach to problem-solving.

Seeking to progress into receptionist and administrative roles, with a focus on maintaining accurate records, supporting efficient day-to-day operations, and ensuring smooth communication and coordination between clients, staff, and external parties.

Mixologist at Fullers (2019-01 – 2023-12)

• Delivering customer-facing service in a fast paced environment
• Managing multiple orders while delivering speed, accuracy and attention to detail
• Maintaining strong communication skills through consistent client interaction and delivering personalised needs
• Working effectively within a team setting, ensuring smooth operations and services are delivered at a expected standard
• Managed bookings and phone calls, while meeting dietary requirements

Mixologist at Rudy's (2024-01 – Present)

• Delivering customer-facing service in a fast paced environment
• Managing multiple orders while delivering speed, accuracy and attention to detail
• Maintaining strong communication skills through consistent client interaction and delivering personalised needs
• Working effectively within a team setting, ensuring smooth operations and services are delivered at a expected standard
• Managed bookings and phone calls, while meeting dietary requirements

Crisis Counsellor (2024-01 – 2025-03)

• Provided empathetic support to individuals during high-stress and sensitive circumstances
• Handled confidential information and adherence to safeguarding protocols and legalisation
• Assessed situations and applied de-escalation procedures when appropriate
• Maintained emotional control, clear communication and professionalism during crisis environments
• Strengthened problem solving, decision and active listening skills
• Worked alongside Psychologists while on call

Student Representative at Birmingham City University (2024-01 – 2025-05)

• Acted as the communication link between staff and students
• Gathered feedback and escalated issues to improve student experience
• Represented the concerns of students within meetings, promoting clarity and professionalism
• Developed organisation, communication skills and administrative skills

Airport Security (2025-05 – 2026-03)

• Conducted security checks in a compliance-driven, regulated environment
• Followed strict procedures to ensure accuracy, operational efficiency and safety
• Maintained high level of attention while processing documentation from passengers and from airport staff, cargo leaving and entering the airport ensuring guidelines have been met
• Managed time-sensitive circumstances with adherence to protocol
• Communicated clearly with team members and passengers in a fast paced setting

BSc (Hons) in Psychology – Birmingham City University

Access to HE in Social Work / Psychology and Sociology – City and Islington College

Certification in Assessment Centre Experience

Secondary Education – Waterside Academy