Gail Colquhoun

I have over 30 years experience in customer services experience at times managerial levels. I consider myself to be hard working, highly motivated individual who works well as part of a team or on my own. I have flexible and adaptable approach to all tasks. I have excellent communication and telephone skills. In my spare time I love to spent it with my friends and family and you going to the gym.

Assistant Manager - Sue Ryder-Ringwood South - Ringwood South

(2024-12)

• Ensuring great customer service.
• Implementing seasonal layouts
• Management of staff and volunteer training
• Keeping volunteer database updated with relevant information on all volunteers.
• Management of staff
• Risk assessments.
• Secure Opening and Closing of shop.
• Staff scheduling, staff Rota.
• Keeping shop fully stocked.
• Management of donations.
• Maintain health and safety throughout shop.
• Processing and pricing of donations
• Processing and pricing of new goods
• Stock management and shopfloor layouts.
• Cash handling including daily banking, till, float and safe checks.
• Completing daily and weekly health and safety throughout safety checks.
• Ability to identify sales opportunities.
• Creating seasonal and attractive window-dressing for front of store.
• Maintaining security of shop

Team Manager - Matalan-Feltham - Feltham

(2013-06 - 2024-12)

• Driving sales targets and exploring sales opportunities.
• Providing excellent customer service.
• Implementation of seasonal layouts and visual guidelines throughout the store.
• Opening and closing of store
• Up skilling team members, giving them regular feedback.
• Understanding how to motivate others
• I have good understanding of visual merchandising (VM).
• I have proven the ability to identify sales opportunities and drive new ideas.
• I have good knowledge of operational processes and procedures.
• Able to work under pressure and adapt to change
• First aider
• Maintaining health and safety on shopfloor
• Monitoring store Security.

Full-Time Caregiver - Private Household-Feltham - Feltham

(2013-10 - 2023-10)

• Companion and care giver to my friend.
• Involving travel to hospital appointments and chemo to assist her.
• Shopping duties.
• Personal care.
• Arranging appointments.
• Assisting with administrative tasks.
• Day trips.
• Dealing with person matters including correspondence

Customer Service Representative - Unilever-Chiswick - Chiswick

(2011-10 - 2013-02)

• Working as part of a team in a busy call centre as a customer service representative talking 80-150 calls per day.
• Always ensuring great customer service.
• Managing customer complaints setting.
• Responding to customer letters and emails.
• Overtime week d shifts responding to at least 100 customer emails a day.

Full Time Catering Assistant - Contract Options Agency-Staines-upon-Thames, Surrey - Staines-upon-Thames, Surrey

(2010-10 - 2011-10)

• Working at varies temp catering vacancies
• Ensuring excellent customer service.
• All good hygiene standards.
• Health and safety procedures followed whilst using catering equipment.
• Follow recipe cards.
• Preparing and packing sandwiches, rolls and baguettes.
• Filling sandwiches as customers request them
• Fullbrook school 1000 covers, Cemex staff canteen office centre 200 covers, Bupa health 150 covers
• serve hot and cold meals to customers

Various Temporary Contracts - Subway, Marks & Spencer, The Body Shop-Greater London - Greater London

(2006-10 - 2010-10)

• Subway Team Leader- responsible for opening of store, preparing cash floats and till sessions , supervising filling of food counter and food preparation for daily business ensuring customer service levels and team operating standards are maintained, completing health and hygiene checks.
• Johnson and Johnson- Call centre managing 70-130 calls per day ensuring excellent customer service, taking incoming calls, placing orders for customers and confirmation of delivery times, managing customer complaints setting up customer profiles for auto shipments and tracking shipments.
• Marks and Spencer- temp Christmas shop helping customers with all aspects of their shopping experience whilst providing a good customer service, dealing with customer complaints with a resolution to a satisfactory conclusion where possible and restoring shelves to a vm.
• The Body Shop- As assistant supervisor my duties included management of stock full store restocking processes, daily banking , till floats In store promotion set up , store displays, ensuring customer satisfaction and appropriate levels of service, supervision a staff working hours allocation of staff breaks. Monitoring health and safety standards and staff conducting and appearance was in line with corporate standards responsible for shop security before and after opening hours.

Bar assistant manager licensee - Mitchells and Butlers-Sunbury - Sunbury

(1995-09 - 2005-10)

• Assuming full responsibility of premises in the absence of managers for periods of over a month.
• Managing and supervision for a team of upto 10 people.
• Planning weekly rota and payroll cash management and ordering of stock.
• Stock control.
• Responsibility for all till floats, cash balances, daily banking duties and payments to suppliers.
• Arrangements for special functions events.

Catering hospitality (Nvq level 3 a level) - Catering Hospitality - Brockenhurst College-Weybridge (1994-09 - 1997-07)

Catering (Nvq level 2) - Catering - Brooklands College-Weybridge, Surrey (1995-09 - 1996-06)