Carer/Wellbeing Coordinator
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Assisting Residents with all personal and physical Care needs. Engaging residents in activities to help stimulate their body and mind. Keeping all paperwork up to date in relation to all Care work and activities carried out With the residents. Looking after the physical, mental and emotional wellbeing of our residents.
Carer/Wellbeing Coordinator - Kirknowe Care Home
(2022-06)
Customer Service Advisor - Webhelp
(2021-03 - 2022-06)
IKEA Campaign: Dealing with calls from members of the public with regards to ordering products, status updates for their order. Products and product design enquiries are also frequent calls where I have to identify the customers needs and make sure the information I have given them is correct and accurate. There is also need to assist the customers with how to use and navigate the website. I also deal with customer complaints and do my utmost to resolve all issues at the first point of contact.
NHS Campaign: Call handling from all members of the public in relation to booking appointments for their Covid Vaccination. I also handle calls where people have enquiries regarding the vaccine process and eligibility.
Full time Mum and Housewife
(2018-11 - 2021-03)
Office Administrator - Fergusson Coal
(2016-10 - 2018-11)
Handling both cash sales and account sales, dealing with general telephone queries, invoices, cash handling, booking stock in /out amongst other duties. All these tasks required a working knowledge of the in-house computer system, which I operated on a daily basis. Regular office duties included filing, faxing and handling incoming and outgoing mail. I also managed driver shedules and delivery lines.
Student – Studying Health Care - New College Lanarkshire
(2015-07 - 2016-05)
During my time at college I completed various modules including Firdt Aid, Human Body, Psychology and Mental Health. While studying i completed work experience within a Dementia ward in a local Care Home.
Banquet Waitress / Bar tender - Alona Hotel
(2013-11 - 2015-05)
Attending to customers needs while dining, takingfood and drink orders, liaising with kitchen staff, serving food and drinks to the customer. Setting up and cleaning down the bar area, serving drinks to the customer and cash handling. Maintaining a friendly and approachable manner.
Full time Mother and Housewife
(2005-12 - 2013-11)
Accounts Clerk - Portman Travel
(2005-10 - 2005-12)
Assisting with outstanding queries on Airline accounts, dealing with all complaints to and from Airlines from and to our company offices and running weekly reports for the view of management.
Purchase Ledger Clerk - Hewden Plant Hire
(2005-05 - 2005-07)
Maintaining the accounts of Suppliers both computerised and with the appropriate documentation, processing payments and dealing with queries in relation to credit accounts.
Personal Assistant / Administration Manager - Living Design
(2004-08 - 2005-03)
Personal Assistant to Regional Director. This included preparing the Director for all duties, minutes of meetings, all relevant documents needed, maintaining the diary of the above and booking Hotels and Flights. Inputting data, updating employee files, processing wages and managing all administration for Scotland.
Office Manager - Jewson Ltd
(2002-11 - 2004-07)
Management of all incoming goods and materials, adhering to health and safety regulations, maintaining the up keep of the office environment, vetting of relevant documentation, stock control, invoicing, cash handling, accounts, sales enquiries utilising communication skills, use of in-house software.
Scottish Certificate of Education - Clyde Valley High School (1992-08 - 1995-06)
N.V.Q. Level 2 - Administration - MB Projects Limited (1997-10 - 1998-04)
