Planner at Ny Highways (2026-08 – Present)
Responsible for planning and scheduling reactive property maintenance, coordinating operatives, prioritising repairs, liaising with tenants and contractors, and ensuring works are completed efficiently.
- Coordinate and prioritise reactive property maintenance jobs, ensuring urgent repairs are allocated efficiently.
- Schedule operatives across multiple trades while balancing workloads and meeting service level targets.
- Liaise with tenants, contractors and internal teams to provide updates and resolve scheduling issues.
- Monitor outstanding repairs, raise follow-on works and ensure accurate records are maintained.
- Work in a fast-paced environment, responding quickly to changing priorities while delivering excellent customer service.
Planner and Administrative Officer at Darlington Borough Council (2022-08 – 2026-07)
- Effectively plan and manage the incoming maintenance jobs within the growing number of council owned properties within the town. The Jobs in question can be a multitude of different trades and skills required for the task.
- Ordering stock from external companies in relation to the repair jobs that are completed by the operatives.
- Make outcoming calls to book appointments for various repairs as well as essential Annual appointments for Serving Gas Boiler and electrical lighting both of which are statutory and binding for all tenants that sign up to there tenancy agreements.
- Answer and resolve all incoming calls from the operatives as well as the general public and aid them in their queries.
- Liaison with the general trade supervisors within housing to help and aid them in the managing the workloads of the various trades such as Gas Electrical Joiner and Plumbing.
- Plan and manage after hours emergency repairs by the council and book in follow on work that is essential following an emergency call out after hours.
Property Helpdesk Administrator at HC ONE (2022-01 – 2022-08)
Worked as an administrator for the Northeast region of the company managing up to 45 homes on a daily basis.
- Manage my Regions incoming calls and effectively log jobs for contractors to attend bases on a priority scale to keep the homes running efficiently and able to give our residents the care and attention they deserve.
- Keep up to date with incoming emails and manage my workload effectively.
- Coordinate and organise essential routine maintenance carried out within the care home, such as equipment malfunctions, routine hygiene checks (Legionella) and general upkeep of the buildings (masonry, electrical and gas/boiler checks)
Course Booking Specialist at Cogent Skills Solutions (2021-08 – 2021-12)
- Making outbound calls and sending emails to the decision makers within organisations, that need any form of help with bespoke and onsite specific training that we offer. The training can be essential and lifesaving.
- Professionally communicate and organise the above training so it adheres to the gold standard set by the Health and Safety Executive (HSE)
- Attending conferences within the industry and representing Cogent at speaking events to a high and professional standard.
- Maintaining a high standard of work in a small and dedicated team who strive to make the industry a safer place and deliver world class and view altering training.
Finance Officer at Capita (2021-01 – 2021-08)
Worked as a Finance Officer within Teachers Pensions, based in Darlington, MCR Team. Job includes liaising with employers and Local Authorities, offering aid and assistance as they transition to the new scheme with Teachers Pensions known as MCR (Monthly Contributions Reconciliation)
- Professionally answering inbound calls and emails and maintaining a high standard of work. Providing excellent customer service to employers and Local Authorities
- Inputting sensitive data and cross-checking financial records for contributions to the teachers pensions schemes. If required updating and fact checking against school records.
- Ensuring all records are maintained and up to date with the correct service history contribution amount that match up to the respective teacher.
- Answering and solving complicated employer queries, while managing my time and workload effectively.
- Working through the schools to make sure that all schools are onboard the new scheme by the current transition period of April 2022.
- Handling sensitive customer information
Sales Advisor at EE Ltd (2017-09 – 2020-12)
Worked as a Sales Advisor in the Upgrades and Retentions department at EE Darlington. Role was to sell EE products and services and to build relationships with customers with a view to connecting them to the network and retaining their custom. Also ensuring that all sales and service targets are achieved.
- Receiving inbound calls from customers and potential customers
- Establishing a rapport with the caller, establish what the customer needs, and dealing with customer queries regarding servicing upgrades and offering people competitive deals in the mobile phone industry.
- Providing excellent and personal customer service when dealing with customers daily.
- Following all appropriate FSA regulations when selling insurance products.
- Insuring customer care and satisfaction
- Ensuring accurate information, quotes and pricing information to customers.
- Maximize potential profits and sales
- Hit and exceed sales, productivity and customer satisfaction targets, as well as any other performance targets.
- Providing care and support to the team
- Being a productive member of the team
- Being a team player working within set targets.
- Maintain and proactively improve sales skills, product knowledge, competitor knowledge.
- Correctly following the process and policy when building new deals for potential customers.
Sales Assistant (Meat & Fish Department) at Morrison's PLC (2005-10 – 2017-09)
Worked on the Butcher and Fish department, which meant working with raw food daily.
- Daily temperature, SEL and legal checks.
- Re-arrange the display counter lay outs, making sure plans are completed on time and correctly within the designated time schedules.
- Provide excellent customer service daily to all customers and help with any queries.
- Code and check the department stock dates.
- Make sure the department is ready, with full available stock and with all legal checks done and presented to a high standard, ready for a busy trading day.
- Cut, package and properly display meat on the counters.
- Closing the department correctly and to a high standard.
- Receive daily deliveries of products and check them.
- Clean all areas thoroughly and adhere to health, safety, and hygiene instructions.
- Weighing and measuring meat and fish for customers and for making up pre packed meat selections.
- During my time at Morrison's, also worked on the Fresh Food Products department, during which time did daily stock checks, and replenished stock.
