Application support engineer
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Strong mix of technical troubleshooting skills, customer-focused support experience, and a proactive approach to resolving application and system issues efficiently.
Experience supporting web-based and business-critical applications, investigating incidents, analysing logs, reproducing issues, and working closely with development teams to identify root causes and deliver permanent fixes. Comfortable working with ticketing systems, prioritising incidents based on impact and urgency, and communicating clearly with both technical and non-technical stakeholders.
Background includes working with SQL for data checks, monitoring system performance, supporting deployments, and ensuring applications remain stable and reliable. Confident operating in fast-paced environments, following ITIL-aligned processes, and contributing to continuous service improvement.
