Garbens Jeune

Experienced in customer service, call center operations, B2C sales, and AI data annotation. Skilled in managing inbound calls, flight reservations, bilingual support, Salesforce, and improving AI datasets through high-quality annotation.

Bilingual Customer Support Specialist - Line One Contact Centres - Calgary

(2025-07 - 2025-09)

• Responded to inbound customer inquiries.
• Provided bilingual support.
• Met performance targets and SOPs.

Annotation – Verbena Audio Annotation (Contract) - TransPerfect - Remote

(2026-07 - 2026-07)

• Annotated and reviewed audio data for the Verbena project following detailed guidelines.
• Ensured high accuracy and consistency in audio annotations and quality checks.
• Met daily productivity and quality targets while maintaining confidentiality.
• Collaborated remotely with the project team and adhered to annotation standards.

Language Data Annotator - TransPerfect - Montreal

(2024-09 - 2024-12)

• Developed natural language prompts.
• Reviewed and refined prompts.
• Ensured varied difficulty levels.

Call Center Agent - Transat A.T - Montreal

(2023-01 - 2023-02)

• Managed inbound calls.
• Bilingual support.
• Used Salesforce.
• Flight reservations.
• Refund requests.

Customer Service Representative - IO Solutions - Montreal

(2022-08 - 2023-01)

• Bilingual support.
• Managed calls.
• Reviewed billing.
• Upsold products.