Garry Watson

Results-driven General Manager with flair for transforming underperforming teams into top performers. Spearheaded multiple initiatives that streamlined operations and boosted profitability across various departments. Known for fostering collaborative culture that drives innovation and customer satisfaction.

Adept at staff recruitment and retention, market research, financial analysis, operations oversight, and event planning. Proficient in HR systems knowledge, conflict resolution, Microsoft Office Suite, client relationship management, risk assessment, and time-management. Committed to leveraging these skills to drive business success and achieve strategic goals.

General Manager - Mercure Hotel - Dumfries

(2025-06)

To develop and recruit a team into Mercure Brand standard, ensuring. Develop and lead a team or teams to deliver guest services and meet competitive sales targets and key performance indicators while ensuring hostelling Scotland values are met and budgets are achieved.

• Support wider team implementing strategic and operational plans, developmental priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland's charitable aims and objectives.

General Manager 4 Star Hostel - Hostelling Scotland - Edinburgh

(2024-10 - 2025-05)

Develop and lead a team or teams to deliver guest services and meet competitive sales targets and key performance indicators while ensuring hostelling Scotland values are met and budgets are achieved.

• Support wider team implementing strategic and operational plans, developmental priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland's charitable aims and objectives.

General Manager – Inn on Mile Hotel Edinburgh & Southport Restaurant (Multi Site GM) - Scotsman Group - Edinburgh

(2023-06 - 2024-08)

Small boutique hotel with popular city centre bar with live entertainment 7 days a week, heavy food and beverage lead.

• Ensure hotel is full compliant
• Work at staff retention and to Key performance indicators
• Work with operation team and ensure venue is achieving budget

Operation Manager – Designate Deputy General Manager - The Normandy Hotel - Renfrew

(2020-09 - 2023-06)

• Effectively manage the site and all employee's
• Training & development of all staff
• Able to work within P&L budgets
• Delivery impeccable standards and customer service
• Product knowledge
• Stock control ensuring maximum GP's achieved
• Good knowledge of Health & Safety procedures
• Implementing company procedures