Gary Robinson

An award winning, dynamic General Manager with over 25 years' customer facing retail and licenced hospitality experience passionate about the hospitality industry and recognised for taking a positive approach to any tasks to ensure success. Methodical and well-organised with relentless drive, approachable leadership style and team building record. Relishes both new challenges and a busy work environment.

General Manager - Greene King - The Tap and Railway

(2025-05)

Responsible for a large team in a community based local and its day to day operations. Currently 13.7% ahead of sales budget and 25k ahead of BCP. Competent in Aztec, Workday, Smart Recruiters, Attensi, and Team Hours systems

General Manager - Hop Back Brewery - The Sultan Pub – Wimbledon, London

(2019-04 - 2024-05)

Responsible for all day-to-day operational management including customer service; stock control, wastage and ordering; staffing; rigorous health & safety compliance; cellar management and marketing. Successfully delivered budget - increased turnover by 2% and increased profitability by 55%. Achieved lower sustainable running costs – reduced staffing costs by 20%, reduced energy costs by 5% and reduced historic stock loss deficits saving the company £22,000 in year one of appointment.

Successfully recruited, trained and inspired a team of superstars in a typically transient area of London. Strengthened offer by creating a fully costed events led rhythm of the week with open mic; cask ale programme; live music and quiz nights – in addition to bi-annual events such as beer festivals.

Self-Employed Relief Manager - Pub and Club Locums - Various

(2013-01 - 2019-04)

Contracted to provide business management support for all types of operations including restaurants, pubs, social clubs and hotels. From covering holiday leave for on-going concerns to longer extended periods of trouble-shooting and management support. Gained variety of experience working across different business styles – food operations; beer houses; clubs and traditional community wet led houses.

• The Shroppie Fly, Cheshire – a mixed offer, canal side pub. Contracted to re-start the business after the abrupt departure of their management team. Entailed recruitment and team building, re-building the reputation of the business locally and online, re-instating a food offer to include a very successful carvery and introducing quality systems and processes to maximise profits.
• The Tunnel House, Cirencester – a food led pub in a rural location. Contracted here to introduce quality systems and provide management cover while a suitable full-time manager was recruited.
• The Aston, Shropshire – a food led pub in Shropshire. Contracted here to oversee the general day to day running of the business whilst the owner had the business up for sale.
• Conservative Club, Royal Wootton Bassett - a regularly requested booking in a busy Conservative Club on the high street. Contracted here to initially implement management support and retailing standards. This became a regular booking to cover holiday leave with policy inputs and retail standards directly attributed to unprecedented profitability on their published P&L during that year.

Tenant - The Manor, New Malden - New Malden

(2002-01 - 2013-01)

A very busy 'town local' style wet led pub appealing to a diverse local community offering sport and live music. Responsible for all operational decisions including customer service training; stock control, wastage and ordering; staffing; rigorous health & safety compliance; cellar management and marketing. Maintenance and general upkeep of the pub including investing in internal and external decorations.

Events – conception to marketing the event and driving footfall. Reputation – creating a positive reputation for the pub as a 'safe pub for all' through clear zero tolerance policies in a challenging location known for trouble. Working with community and local interest groups to maximise day part trading.

Manager - TW Guest - The Manor in New Malden

(2001-01 - 2002-01)

Overseeing day to day operations of a busy community local. Key responsibilities included cash handling, stock control, staffing, promotions, delivering live music and sporting events, cellar management and beer quality.

Assistant Manager - TW Guest - The Wheatsheaf On The Green in Esher

(2000-01 - 2001-01)

Assistant Manager in a busy kitchen at The Wheatsheaf On The Green in Esher. Preparing and delivering fresh, home cooked meals in a busy food led establishment. Menu creation and specials. Stock ordering and waste management.

Commercial & agricultural tyre fitter - Service Manager - Branch Manager - Regional Sales Manager - Fossitt & Thorne

(1988-01 - 2000-01)