Gary Shannon

Results-driven customer service and sales professional with extensive experience in fast-paced, target-driven environments

Talent

Blackburn with DarwenMember since August 19, 2026

Inbound salesNeeds analysisUpselling & Cross-sellingTarget achievementActive listeningComplaint resolutionDe-escalationRapport buildingTeam managementMulti-site staff rota planningCash handling & reconciliationRegulatory adherenceRisk managementProcess optimizationClear communicationConflict managementDeaf community awareness

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Inbound salesNeeds analysisUpselling & Cross-sellingTarget achievementActive listening

About

Results-driven customer service and sales professional with extensive experience in fast-paced, target-driven environments. Proven track record of consistently exceeding key performance indicators (KPIs) over 7 years in a high-volume inbound call centre. Strong background in team leadership and operations, backed by 10+ years of experience managing retail betting shops.

Exceptional communication and problem-solving skills, with a focus on delivering high-quality customer experiences and driving revenue growth. Full, clean UK Driving License with personal vehicle.

Experience

Sales Advisor - BT / EE - Accrington Globe Centre

(2019-10)

Manage high volumes of inbound calls, delivering tailored solutions and a premium customer experience on every interaction.
Consistently surpass monthly sales, metric, and commission targets through effective customer needs analysis and strategic upselling of new products and upgrades.
Handle customer complaints efficiently on a daily basis, resolving issues at first point of contact where possible and accurately logging records to maintain service quality.
Maintain an exemplary track record of performance, attendance, and target hit-rates across nearly 7 years with the business.

Betting Shop Manager - William Hill - Blackburn Area

(2007-02 - 2019-09)

Managed daily retail operations and led teams of 5–6 employees across multiple store locations, fostering a productive and compliant work environment.
Coordinated staff shift rotas for up to 13 retail locations simultaneously, optimizing staffing levels to meet operational demands.
Responsible for secure cash handling, balancing, and daily financial reporting involving substantial cash volumes.
Built high-performing store branches that repeatedly met and exceeded weekly and annual revenue targets.
Ensured strict compliance with industry regulations, licensing laws, and internal policies across all managed stores.
De-escalated challenging situations in a dynamic environment, successfully building strong rapport with a diverse customer base and organizing community store trips to increase customer retention.