Gaurav Kwatra

Strategic and certified Programme Manager with over 19 years of experience delivering enterprise-scale technology programmes across Airline, Insurance, Law firm/Legal, Retail sectors. Proven ability to align programme outcomes with business strategy, drive digital transformation, and lead global cross-functional teams. Adept at stakeholder engagement, governance, and change management across Agile, Waterfall, and Hybrid delivery models.

Recognised for delivering measurable business value, operational resilience, and customer-centric innovation.

Consulting Manager, Transformation Management Consulting - Cognizant Consulting

(2023-02)

Group Project Manager - HCL Technologies

(2007-10 - 2023-02)

IT Consultant - CMC Ltd

(2006-03 - 2007-10)

Programme Manager - Airline Client

(2023-02)

• Successfully delivered the transformation from Multi PNR to Single PNR across 24+ sales and servicing products, impacting over 500,000 bookings. Responsible for defining the programme roadmap, aligning stakeholders across business and IT, and establishing a robust governance structure. Managed hybrid delivery across Agile and Waterfall teams, chaired cross-functional working groups, and maintained the RAID log to track and resolve interdependencies and risks. Drove the end-to-end business readin
• Led the implementation of the Amadeus SaaS-based Optimized Passenger Recovery programme for disruption management, integrating over 15 products. Role included stakeholder engagement, supplier coordination (with Amadeus), and aligning internal teams and 9 airline partners for testing and integration. Led the delivery planning, oversaw cutover execution, and chaired both the working groups and steering forums to ensure transparency and accountability. Managed risk, owned the programme RAID, and dr
• Directed the end-to-end delivery of a strategic, SaaS programme to transform group booking capability. Oversaw programme planning, supplier governance, and delivery of critical IT components including SSO/MFA, cyber risk mitigation, DPIA compliance, and integration with BA's corporate systems. Aligned cross-functional teams, managed stakeholder expectations, and led business readiness and UAT planning to ensure smooth transition from legacy platforms. Recognized for driving clarity, resilience,
• Leading the execution of a strategic, multi-year transformation initiative focused on modernizing loyalty redemption and booking capabilities. Accountable for end-to-end programme planning, stakeholder engagement, and integration of advanced pricing and loyalty systems. Spearheading MVP definition, solution design workshops, and cross-functional governance across commercial, digital, and technology domains. Delivering future-ready solutions to elevate customer experience and drive revenue optimi

Delivery Manager/Engagement Manager - Multinational law firm

(2021-01 - 2023-02)

• Led the end-to-end delivery of a multi-million-dollar transformation portfolio, owning P&L accountability and managing a 100+ consultant team across digital marketing, enterprise analytics, DevOps initiatives and Quality Assurance practice.
• Acted as a strategic partner to senior leadership, shaping transformation roadmaps, launching new service lines, and continuously optimising delivery outcomes.
• Established Agile Product Delivery models and introduced QA governance, driving measurable improvements in delivery quality, consistency, and client satisfaction.

Programme Manager - Multinational Fashion Retailer

(2019-05 - 2021-01)

• Delivered a time-critical Brexit implementation project, ensuring compliance and business continuity for multiple integrated systems.
• Led a custom operation transformation, implementing a SaaS-based product integrated with various Freight systems, streamlining operations and enhancing supply chain efficiency.

Senior Project Manager/Scrum Master - Global Travel and Tourism company

(2016-04 - 2019-05)

• Project Managed the digital transformation of the Global Travel and Tourism company website across multiple geographies coordinated cross-functional teams to deliver smart search features, implement SEO-optimised landing pages, and configure marketing tools for personalized content, resulting in improved user engagement, higher online conversion, and operational efficiency.
• Delivered B2B platform for promoting marketing campaigns for hotels across the globe. Facilitated UX design workshops with cross-functional stakeholders to define user journeys and interface requirements. Created and maintained the Agile delivery roadmap, breaking down epics into sprints, prioritising backlog items, and ensuring alignment with business objectives. Oversaw sprint planning, daily stand-ups, reviews, and retrospectives to drive iterative delivery. Collaborated with product owners,
• Delivered project to Consolidate TCG Financial process from Microsoft Dynamic to SAP FI Module to streamline TCG financial process and reporting. Led project initiation, including scope definition, stakeholder alignment, business case development, and governance setup. Coordinated business process mapping, data migration planning, and integration design between legacy and SAP systems. Managed vendor engagement, resource planning, and risk mitigation throughout the delivery lifecycle. Oversaw UAT
• Delivered service transition of many applications from incumbent supplier to HCL to reduce the operation cost. Defined and executed the transition strategy, including detailed transition planning, service readiness assessments, and knowledge transfer frameworks. Coordinated with application owners, support teams, and third-party vendors to ensure smooth handover of responsibilities, documentation, and support processes. Managed risk, communication, and stakeholder engagement throughout the trans
• Led the RPA programme across multiple geographies, managing the full lifecycle from opportunity assessment to deployment. Defined infrastructure and integration needs.