Travelling Corporate Bar Operations Manager at P&O Australia (2024-07 – 2025-04)
- Drive sales and service throughout all the bars and beverage outlets on board while maintaining high standards of presentation, service, health and safety
- Responsible for coaching, managing and support staff members from different cultural backgrounds, and ensuring hours and staffing levels are forecast correctly across all public lounge rooms, dining rooms, open deck areas and more
- Manage and drive all revenue across all beverage outlets on board
- Oversee all inventory levels and quality control for all alcoholic beverages
- Establish and enforce policies and procedures around safety and compliance
- Work 7 days a week for up to 10 months
Cocktail Bartender at P&O Australia (2016-04 – 2020-05)
Held the role for two periods before and after Covid related interruptions
- Designed a wide range of cocktails from around the world, created menus to train staff in cocktail making
- Developed and delivered seminars on alcohol tasting and cocktail making classes for customers
- Carried out regular stock audits
- Ensured Australian public health standards were maintained and kept up to date with NSW licensing laws
- Participated in a worldwide cocktail competition, finished in the top 15
Cocktail Bartender at P&O Australia (2022-06 – 2024-05)
Held the role for two periods before and after Covid related interruptions
- Designed a wide range of cocktails from around the world, created menus to train staff in cocktail making
- Developed and delivered seminars on alcohol tasting and cocktail making classes for customers
- Carried out regular stock audits
- Ensured Australian public health standards were maintained and kept up to date with NSW licensing laws
- Participated in a worldwide cocktail competition, finished in the top 15
Bar Manager at Dolan Hotels, UK (2021-03 – 2022-04)
- Took responsibility for the financial success of the bar or pub, including meeting sales and profitability targets
- Performed a range of duties, including administrative, leadership and practical tasks
- Ensured the restaurant and bar ran efficiently and that customers had the best possible experience
- Led a team of bar or pub staff by example, helping with drink mixing or table service where necessary
- Ensured the front-of-house was fully staffed, particularly during peak times
- Created a welcoming environment for customers, ensuring high quality food and beverages were served
- Responded to customer feedback and provided adequate solutions to customer complaints
- Monitored inventory of food and beverages to ensure adequate stock
- Oversaw the cleanliness of the premises and ensured compliance with health and safety regulations
Restaurant & Bars Manager at Belton Words (Q Hotels), UK (2015-10 – 2016-01)
- Took responsibility for the financial success of the bar or pub, including meeting sales and profitability targets
- Performed a range of duties, including administrative, leadership and practical tasks
- Ensured the restaurant and bar ran efficiently and that customers had the best possible experience
- Led a team of bar or pub staff by example, helping with drink mixing or table service where necessary
- Ensured the front-of-house was fully staffed, particularly during peak times
- Created a welcoming environment for customers, ensuring high quality food and beverages were served
- Responded to customer feedback and provided adequate solutions to customer complaints
- Monitored inventory of food and beverages to ensure adequate stock
- Oversaw the cleanliness of the premises and ensured compliance with health and safety regulations
Bars Manager at Hinckley Island Hotel (Hotel Collection), UK (2014-06 – 2015-10)
- Took responsibility for the financial success of the bar or pub, including meeting sales and profitability targets
- Performed a range of duties, including administrative, leadership and practical tasks
- Ensured the restaurant and bar ran efficiently and that customers had the best possible experience
- Led a team of bar or pub staff by example, helping with drink mixing or table service where necessary
- Ensured the front-of-house was fully staffed, particularly during peak times
- Created a welcoming environment for customers, ensuring high quality food and beverages were served
- Responded to customer feedback and provided adequate solutions to customer complaints
- Monitored inventory of food and beverages to ensure adequate stock
- Oversaw the cleanliness of the premises and ensured compliance with health and safety regulations
Pub Manager at Leeds Village Hotel DeVere, UK (2013-11 – 2014-05)
- Took responsibility for the financial success of the bar or pub, including meeting sales and profitability targets
- Performed a range of duties, including administrative, leadership and practical tasks
- Ensured the restaurant and bar ran efficiently and that customers had the best possible experience
- Led a team of bar or pub staff by example, helping with drink mixing or table service where necessary
- Ensured the front-of-house was fully staffed, particularly during peak times
- Created a welcoming environment for customers, ensuring high quality food and beverages were served
- Responded to customer feedback and provided adequate solutions to customer complaints
- Monitored inventory of food and beverages to ensure adequate stock
- Oversaw the cleanliness of the premises and ensured compliance with health and safety regulations
Restaurant & Bars Manager at DeVere Slaley Hall Golf Resort & Spa, UK (2011-09 – 2013-11)
- Took responsibility for the financial success of the bar or pub, including meeting sales and profitability targets
- Performed a range of duties, including administrative, leadership and practical tasks
- Ensured the restaurant and bar ran efficiently and that customers had the best possible experience
- Led a team of bar or pub staff by example, helping with drink mixing or table service where necessary
- Ensured the front-of-house was fully staffed, particularly during peak times
- Created a welcoming environment for customers, ensuring high quality food and beverages were served
- Responded to customer feedback and provided adequate solutions to customer complaints
- Monitored inventory of food and beverages to ensure adequate stock
- Oversaw the cleanliness of the premises and ensured compliance with health and safety regulations
Senior Bar Supervisor at Fahams Hall (Exclusive Hotel Group), UK (2010-02 – 2010-07)
- Took responsibility for the financial success of the bar or pub, including meeting sales and profitability targets
- Performed a range of duties, including administrative, leadership and practical tasks
- Ensured the restaurant and bar ran efficiently and that customers had the best possible experience
- Led a team of bar or pub staff by example, helping with drink mixing or table service where necessary
- Ensured the front-of-house was fully staffed, particularly during peak times
- Created a welcoming environment for customers, ensuring high quality food and beverages were served
- Responded to customer feedback and provided adequate solutions to customer complaints
- Monitored inventory of food and beverages to ensure adequate stock
- Oversaw the cleanliness of the premises and ensured compliance with health and safety regulations
Bar & Events Supervisor at DeVere Garden Park Golf Resort & Spa, UK (2010-07 – 2011-09)
- Managed all operational areas of hosting conferences and events
- Collaborated with conference service staff to coordinate and implement client meetings, conferences, events of varying size, and weddings, ensured the banquet and meeting rooms were set up to required specifications
- Ensured the provision of top tier customer service and focused on meeting customer needs
- Managed multiple functions concurrently, set up rooms according to the event, checked stock for amenities
