Gavin Huggett

A highly driven and results-orientated professional with a proven track record of exceeding targets and driving team success. Technically proficient with sound relationship management skills, being able to understand client requirements and deliver the right solutions. Looking for a new opportunity where I can add value and contribute to a company's long-term growth.

SIMS Lead at London Borough of Redbridge (2024-01 – Present)

Provide support on MIS software used by schools. This was for the major software packages: SIMS, FMS, and Arbor.

• Write and deliver training
• Deploy SIMS and FMS releases
• Visit schools to provide on site support
• Liaise with SIMS and Arbor support desks
• Attend support desk user groups

Education Finance Consultant at Juniper Education (2024-08 – 2025-02)

• Monthly reconciliations
• Cash flow and trading accounts management
• Month-end reporting to headteachers and governors/trustees
• Monthly reconciliations of Bank and Charge card accounts
• Create annual budgets and forward financial planning
• Year-end processing
• Produce statutory return reports to ESFA/LA

Finance Manager at Harlow Fields School and College (2024-02 – 2024-06)

• Monitoring the annual budget and presenting management reports to the Business Manager / Headteacher/governors, attending relevant meetings as requested
• Analysis of costs and other statistical records
• Preparation of long-term assessments of the schools fund raising and co-ordination of income generating activities
• Oversee orders and deliveries and ensure correct destination
• Keeping all school accounts and preparing income and expenditure reports in accordance with DCSF financial regulations and preparation of accounts for submission to Essex County Council monthly and quarterly
• Entering invoices for payment in accordance with school policy
• Monthly reconciliation of the schools bank and charge card accounts
• Preparation of chart of accounts for submission to Essex County Council monthly
• Reduce costs for each department

Service Desk Analyst at Cygnet I.T (2024-01 – 2024-02)

Provide support on MIS software used by schools. This was for the major software packages: SIMS, FMS, Bromcom and Arbor.

Senior Service Desk Analyst at Education Software Solutions Ltd (2011-09 – 2023-10)

Provide remote and on-site support to administration staff within the schools in relation to personnel and finance.

• Maintain a swift response to escalated cases with purpose to achieve high levels of customer satisfaction and security of SLA's
• Assist Customer Service Managers and other colleagues in the field with issues and queries in order to facilitate excellent service for the customer
• Communicates and share knowledge with all service desk team members in order to obtain the highest levels of efficiency
• Construct and present structured and relevant training sessions to colleagues
• Take ownerships of cases and assume responsibility from first awareness through to customer confirmation of satisfactory conclusion
• Assist the Team Leader with management and development of staff
• Provide reliable cover for the Team Leader when absent
• Triage the queue and assign cases to the relevant analysis

First Tier Analyst at Education Software Solutions Ltd (2008-07 – 2011-08)

• Log Inbound Calls from Schools
• Monitor Queues and Call Back Customers to Help Second Tier Out
• Provide Assistance to Schools with Software/Hardware issues

Arbor Accredited (2025-04)

Bromcom Accredited (2024-01)

Intermediate Level Apprenticeship in Customer Service in Customer Service – Skills CFA (2013-10)

EDI Level 1 Key Skills in Application of Number in Application of Number – EDI (2013-08)

EDI Level 2 Key Skills in Communication in Communication – EDI (2013-08)

Level 2 Certificate in Principles of Customer Service (QCF) in Customer Service – iCQ (2013-08)

NVQ Level 2 in Customer Service in Customer Service – iCQ (2013-08)

Certified Service Desk Foundation Specialist in Service Desk – Service Desk Institute (2009-02)

NVQ Level 1 in Information Technology in Information Technology – City & Guilds (1997-07)