Gayle Shaw

Highly organised and detail-focused professional with over 24 years’ experience in administration, coordination, customer service, and team support roles. Proven ability to manage complex workloads, meet strict deadlines, and maintain accuracy across data, records, and reporting. Experienced in working with confidential information, supporting large stakeholder groups, and delivering a high standard of service in fast-paced environments.

A clear and confident communicator with strong organisational skills and a genuine commitment to supporting individuals through key milestones including assessments, results, and progression.

District Support Manager - Slimming World

(2021-09)

• Coordinate and support a large network of 80+ franchisees, managing records, performance data, and progress tracking.
• Ensure accurate monitoring of attendance, retention, and outcomes against agreed targets.
• Produce reports and updates for senior stakeholders, ensuring clarity and accuracy.
• Manage multiple priorities and deadlines while maintaining consistent service standards.
• Handle sensitive and confidential information professionally and in line with organisational policies.
• Improve processes to enhance efficiency, including reducing customer complaint response times by 50%.
• Act as a key point of contact, resolving queries clearly and efficiently.

Field Support Advisor - Slimming World Head Office

(2017-08 - 2021-09)

• Provided structured administrative and advisory support within a busy call-centre environment.
• Accurately logged cases, maintained records, and followed issues through to resolution.
• Navigated multiple systems simultaneously while maintaining attention to detail.
• Communicated complex information clearly, both verbally and in writing.
• Supported new starters through structured onboarding and guidance processes.
• Managed sensitive conversations including financial matters and contractual decisions.
• Created a training manual to standardise processes and improve consistency across the team.

Slimming World Consultant (Self-Employed Franchisee)

(2011-06 - 2017-07)

• Planned and managed all administrative aspects of a self-employed business.
• Maintained accurate records, schedules, and reports.
• Delivered structured group sessions and one-to-one support.
• Managed communications with a large and diverse client base.
• Prepared annual accounts and ensured compliance with organisational requirements.

Fraud Analyst, Underwriter & Team Manager - Capital One

(2009-01 - 2011-04)

• Managed confidential customer data with a high level of accuracy and discretion.
• Investigated cases using multiple internal and external systems.
• Produced reports, rotas, and spreadsheets to manage workload and deadlines.
• Ensured quality assurance checks were completed accurately and on time.
• Supported customers during sensitive and often stressful situations..

Assistant Entertainment Manager - Jumpin Jaks - Nottingham

Customer Service & Stock Control Roles - Tesco

9 GCSEs (including English & Mathematics); A Levels - IT, English, Dance & Drama - Greenwood Dale School & Sixth Form