Gayle Stone

Homelessness Prevention Officer

Talent

WokinghamMember since August 2, 2026

Homelessness preventionHousing adviceHousing Act 1996Homelessness Reduction Act 2017Personalised Housing PlansCustomer serviceTemporary accommodationPerformance managementAdministrative supportMosaic case management softwareRecords managementData protectionMicrosoft 2016 Suite

Hire this person

Send a job offer directly to this candidate

Homelessness preventionHousing adviceHousing Act 1996Homelessness Reduction Act 2017Personalised Housing Plans

About

Provide comprehensive homelessness prevention and housing advice to individuals and families at risk of homelessness, exploring all available housing solutions and early intervention opportunities. Assess homelessness applications and make decisions in line with the Housing Act 1996, Homelessness Reduction Act 2017, relevant legislation, and case law. Work collaboratively with applicants, landlords, families, and partner agencies to resolve housing issues, prevent homelessness, and secure suitable accommodation.

Develop and implement Personalised Housing Plans, connecting applicants with appropriate support services including employment, education, health, probation, welfare, and substance misuse recovery. Deliver high-quality customer service, offer guidance on tenancy rights, occupation rights, welfare benefits, and housing options, and support applicants to sustain both existing and new accommodation. Arrange placements into temporary accommodation and private rented housing where appropriate, while ensuring all statutory duties are met within required timescales.

Undertake any additional duties commensurate with the responsibilities and level of the role.

Experience

Homelessness Prevention Officer - Wokingham Borough Council - Wokingham, Berkshire

(2022-09)

Undertake any additional duties commensurate with the responsibilities and level of the role.

Assistant Team Leader - Wokingham Borough Council - Wokingham, Berkshire

(2021-06 - 2022-06)

Lead, manage, and develop a team of administrators across several service areas, including performance management, appraisals, training, and supporting new team members. Provide advanced administrative support to the Council, ensuring efficient service delivery, effective use of systems, and continuous service improvement. Act as a key point of contact for enquiries, resolving complex issues, liaising with internal departments and external agencies, and maintaining high standards of customer service.

Coordinate meetings, appointments, records management, correspondence, expenditure monitoring, and other administrative functions while ensuring compliance with data protection, confidentiality requirements, Council policies, and financial regulations. Support operational management by attending service meetings, contributing to service development, deputising for the Team Leader when required, and producing accurate minutes for high-level statutory and multi-agency meetings. Undertake additional duties appropriate to the level and responsibilities of the role.

Administrator - Wokingham Borough Council - Wokingham, Berkshire, England

(2019-11 - 2021-06)

Provide administrative support to Children's Social Care services, with a particular focus on accurately recording and producing minutes for Child Protection and Child in Need meetings using Mosaic case management software. Support the effective operation of the service by managing enquiries, coordinating meetings and appointments, preparing correspondence and documentation, maintaining records, and carrying out routine office administration. Ensure records are accurate, confidential, and compliant with data protection legislation, while establishing and maintaining effective administrative procedures.

Liaise with internal teams and external agencies, process requests for goods and services, monitor expenditure, and support staff through training, guidance, and induction activities. Maintain high standards of customer service and professionalism, working in accordance with Council policies, procedures, and financial regulations. Undertake any additional duties appropriate to the role and level of responsibility.