Gaynor Thomas

I am a conscientious and professional person with extensive experience in supervising and managing staff within a local authority and the Private Sector. Providing customers with a high quality cleaning service and responding to requirements and queries in an organised and efficient manner is vital in my current position. My customer service and communication skills are a strength which I continue to develop and pride myself on.

Area Supervisor at Complete Clean Management (2022-01 – Present)

• The supervision of 100 staff members across settings, including schools and non Educational sites, ensuring capability, identifying training requirements and personal development reviews.
• Organising payroll, annual leave, monitoring performance, recruitment and implementing disciplinary procedures.
• Providing a quality service to our client an consistently striving to reach and maintain the highest standards.

Area Cleaning Manager at Premier Support Services (2017-01 – 2022-12)

I was responsible for providing a high quality cleaning service for over 25 education sites across the West Midlands. My main duties included

• The supervision of approximately 125 staff members across settings, ensuring capability, identifying training requirements and personal development reviews.
• Organising payroll, annual leave, monitoring performance, recruitment and implementing disciplinary procedures.

Area Supervisor at Coventry City Council (1993-01 – 2017-12)

I was responsible for providing a high quality cleaning service for over 25 education sites and 18 local government building within Coventry. My main duties included:

• The supervision of 100 staff members across settings, ensuring capability, identifying training requirements and personal development reviews. Organising payroll, annual leave, monitoring performance, recruitment and implementing disciplinary procedures.
• Providing each client with a unique cleaning specification that suits their needs. Managing budgets and ensuring the service provided is of high quality and continually reviewed and updated.
• Communicating well and building professional relationships with school site managers and site teams to ensure an excellent service is being provided.
• Having a clear understanding of and adapt well to all policies and procedures that are implemented and ensure the correct implementation of policies and procedures at local authority sites.

Retail Assistant Manager at Batts, Designer Childrenswear (1986-01 – 1991-12)

My main responsibilities were

• Providing a high standard of customer service
• Working on the till, handling transactions and returns.
• Opening and closing the premises. Having responsibilities for the shop keys.
• Researching and buying stock that reflects the needs of the target market to maximize profit.
• Organising invoices, cashing up and banking daily takings.
• Buying at The London Trade Fair.

BTEC National Diploma in Business Calculations and Business Communications – Owen and Owen PLC (1884-09 – 1986-11)

O Levels – Lyng Hall School (1979-09 – 1984-08)