Gaynor Thomas

I am a conscientious and professional person with extensive experience in supervising and managing staff within a local authority and the Private Sector. Providing customers with a high quality cleaning service and responding to requirements and queries in an organised and efficient manner is vital in my current position. My customer service and communication skills are a strength which I continue to develop and pride myself on.

Area Supervisor - Complete Clean Management

(2022-01)

• The supervision of 100 staff members across settings, including schools and non Educational sites, ensuring capability, identifying training requirements and personal development reviews
• Organising payroll, annual leave, monitoring performance, recruitment and implementing disciplinary procedures
• Providing a quality service to our client an consistently striving to reach and maintain the highest standards

Area Cleaning Manager - Premier Support Services - West Midlands

(2017-01 - 2022-12)

I was responsible for providing a high quality cleaning service for over 25 education sites across the West Midlands. My main duties included

• The supervision of approximately 125 staff members across settings, ensuring capability, identifying training requirements and personal development reviews
• Organising payroll, annual leave, monitoring performance, recruitment and implementing disciplinary procedures

Area Supervisor - Coventry City Council - Coventry

(1993-01 - 2017-12)

I was responsible for providing a high quality cleaning service for over 25 education sites and 18 local government building within Coventry. My main duties included:

• The supervision of 100 staff members across settings, ensuring capability, identifying training requirements and personal development reviews. Organising payroll, annual leave, monitoring performance, recruitment and implementing disciplinary procedures
• Providing each client with a unique cleaning specification that suits their needs. Managing budgets and ensuring the service provided is of high quality and continually reviewed and updated
• Communicating well and building professional relationships with school site managers and site teams to ensure an excellent service is being provided
• Having a clear understanding of and adapt well to all policies and procedures that are implemented and ensure the correct implementation of policies and procedures at local authority sites

Retail Assistant Manager - Batts, Designer Childrenswear - Coventry

(1986-01 - 1991-12)

My main responsibilities were

• Providing a high standard of customer service
• Working on the till, handling transactions and returns
• Opening and closing the premises. Having responsibilities for the shop keys
• Researching and buying stock that reflects the needs of the target market to maximize profit
• Organising invoices, cashing up and banking daily takings
• Buying at The London Trade Fair

BTEC National Diploma - Business Calculations and Business Communications - Owen and Owen PLC (1984-09 - 1986-11)

O Levels - Lyng Hall School (1979-09 - 1984-08)