Gemma Bartley

Friendly, customer-focused and reliable retail professional with experience in sales, customer service and cash handling gained through roles with Card Factory, Poundland and Avon Cosmetics. Skilled in building positive relationships with customers, identifying their needs and providing excellent service to create a welcoming shopping experience. Experienced in operating tills, processing transactions and refunds, replenishing stock, merchandising displays and maintaining high standards of store presentation.

Alongside retail experience, I have developed exceptional communication, organisation and problem-solving skills through my work as an SEN Teaching Assistant, supporting individuals with diverse needs in busy environments. This has strengthened my ability to remain calm under pressure, adapt to different situations and deliver a high standard of customer care with patience and professionalism. Confident working as part of a team or independently, with a strong work ethic and commitment to achieving sales targets, supporting colleagues and contributing to business success.

I am enthusiastic, approachable and eager to continue developing my career within the retail sector while delivering outstanding service to customers.

SEN Teaching Assistant at Vision for Education (2026-02 – 2026-06)

Dedicated and compassionate SEN Teaching Assistant with experience supporting children and young people with a wide range of special educational needs, including autism, ADHD, speech and language difficulties, and social, emotional and mental health needs. Provided tailored one-to-one and small group support to help pupils access learning, achieve individual targets, and develop confidence and independence. Worked closely with teachers, parents, and external professionals to implement personalised support strategies and maintain accurate records of pupil progress.

Demonstrated patience, adaptability, and strong communication skills when managing challenging behaviours and promoting positive learning environments. Assisted with classroom administration, lesson preparation, safeguarding procedures, and educational activities, ensuring pupils received consistent and effective support to reach their full potential.

Seasonal Sales Assistant at Card Factory (2025-10 – 2025-12)

• Answered customer questions about products.
• Served customers at tills and handled returned good and refunds.
• Unpacked deliveries stocked shelves and arranged displays.
• Priced up and rotated stock.
• Took part in promotional events in store.
• Kept the store clean and tidy.

Sales Representative at Avon Cosmetics (2025-02 – 2025-02)

• Gave presentations to promote new products and services.
• attend sales conferences and product launches.
• Kept track of industry trends.
• Met sales targets.

Seasonal Sales Assistant at Card Factory (2024-10 – 2024-12)

• Duties as above

SEN Teaching Assistant at AK Teaching (2023-03 – 2024-08)

• Prepared learning materials.
• Adapted teaching support to meet each student's needs.
• Supported group and class activities.
• Looked after children's physical, social and emotional welfare.
• Created a safe and interesting environment for students.
• Monitored and administered medication to students.
• Updated records and attend review meetings.
• Worked closely with teachers and other professionals like speech and language therapists.

Care Worker at Angel court (2021-02 – 2022-04)

• Chatted with clients and get to know their background, interests and needs.
• Helped with washing, dressing and personal care.
• Made food, assisted with eating and made sure medication was taken if needed.
• Supported clients to take part in physical and social activities.
• Notified senior staff of any concerns over clients' health and wellbeing.
• Kept client records and care plans up to date.

NVQ Level 3 in Professional Cookery – Tyne Met College

Customer service – Tyne Met College

– Secondary School

Level 1 in Retail