Gemma Birkbeck

With three years experience in marketing communications, I am an ambitious individual with a passion for all things creative. I'm confident, adaptable and love to take on new challenges. My current role specialises in social media and email marketing at Endress+Hauser UK, a global B2B organisation for process engineering.

Digital Marketing Assistant at Endress+Hauser (2023-08 – Present)

• Copywriting, basic admin tasks, creating and scheduling social media posts
• Managing employee advocacy programme
• Photo/video editing using Affinity/Canva
• Creating and scheduling emails using Eloqua (including creation of forms/landing pages/segments)
• Assisting with organising internal events
• Analysing social media and email metrics

Barista Maestro/Team Leader at Costa (2023-03 – 2023-08)

• Serving customers, making drinks, operating tills
• Rotating stock, basic food hygiene practises, promoting deals
• Cleaning duties, making displays look presentable
• Collecting dishes from tables, stock count
• Recording food waste, managing staff
• Banking, cashing up tills, resolving problems
• Locking up shop, picking up extra shifts when needed
• Putting delivery away

Shop Supervisor at Greggs (2021-11 – 2023-02)

• Team member duties, stock count
• Recording food waste, managing staff
• Banking, cashing up tills
• Resolving problems, locking up shop
• Editing rota, picking up extra shifts when needed
• Taking role of manager when manager is absent

Team member at Greggs (2021-01 – 2023-02)

• Serving customers, operating tills
• Baking/packaging food, rotating stock
• Basic food hygiene practises, promoting deals
• Cleaning duties, lifting heavy items
• Making displays look presentable, putting delivery away

Team member at Pear Mill Vintage Tea Room (2019-06 – 2020-12)

• Pot washer duties, kitchen cleaning duties
• Taking customers' orders, calculating price of orders
• Making hot drinks, serving/prepping food
• Collecting dishes from tables, putting delivery away

Digital Marketer Level 3 in Digital Marketing – Apprentify (2024)

A level - Media Studies in Media Studies – Pendelton Sixth Form College (2022)

A level - Drama & Theatre Studies in Drama & Theatre Studies – Pendelton Sixth Form College (2022)

A level - Dance in Dance – Pendelton Sixth Form College (2022)

GCSE in Combined Science – Stockport Academy (2020)

GCSE in Maths – Stockport Academy (2020)

GCSE in English Language – Stockport Academy (2020)

GCSE in English Literature – Stockport Academy (2020)

GCSE in Drama – Stockport Academy (2020)

GCSE in History – Stockport Academy (2020)

GCSE in Spanish – Stockport Academy (2020)

GCSE in Hospitality & Catering – Stockport Academy (2020)