Gemma Buckley

Dedicated and reliable Team Leader with over 10 years' experience in retail, hospitality and customer service. Skilled in leading teams, delivering excellent customer service, cash handling, stock management and maintaining high operational standards. I thrive in fast-paced environments and am recognised for my strong work ethic, punctuality and professionalism.

Team Leader - Co-op Food - Irvine

(2026-10)

• Lead and support colleagues during daily store operations.
• Deliver excellent customer service and maintain company standards.
• Manage cash handling, banking and till operations.
• Delegate tasks, support colleagues and help achieve store targets.
• Support stock control, merchandising and compliance.
• Key holder responsibilities including opening and closing the store.

Store Assistant - Home Bargains - Irvine

(2022-09 - 2026-10)

• Delivered excellent customer service.
• Cash handling and till operation.
• Stock replenishment and merchandising.
• Assisted with deliveries and heavy lifting.
• Maintained a clean, organised store.
• Worked independently and as part of a team.

Bartender/Waitress - JD Wetherspoon - Irvine

(2022-01 - 2022-09)

• Served food and drinks.
• Maintained hygiene standards.
• Processed customer payments.
• Provided excellent customer service.

Bar Staff - The Turf Hotel - Irvine

(2020-01 - 2022-09)

• Key holder.
• Cash handling.
• Opened and closed premises.
• Maintained cleanliness and customer service.

Bar Staff - The Crown Inn - Irvine

(2016-04 - 2020-01)

• Opened and closed premises.
• Cash handling.
• Customer service.
• Worked flexible shifts.

Bar Staff - The Burns Tavern - Irvine

(2015-03 - 2016-03)

• Customer service.
• Cash handling.
• Maintained hygiene standards.

Sales Assistant - Burton Menswear

(2014-08 - 2015-01)

• Sales.
• Stock replenishment.
• Stock takes.
• Customer service.

GCSE Equivalent - Hairdressing - Kilmarnock College (2013-08 - 2014-08)